Rose Manarin

ROSE MANARIN VIRTUAL ASSISTANT WORK EXPERIENCE THE FONTENEAU FIRM, LLC MERGED WITH BARRETT & FARAHANY January 2021 - Present LEGAL ASSISTANT • Responsible for screening new and prospective clients' claims by phone and email and asking a series of questions for the purpose of compiling data. • Determine the next possible course of action for the new and prospective clients. ABOUT ME I've been assisting businesses with customer service and administrative management tasks. My strong work ethic adds value and quality to the work I do for my business partners and clients. I work well in groups, but I can also work independently. CONTACT Email:-Phone: - Skype: live:anne.mnrn LinkedIn: https://www.linkedin.com/in/rosem-/ SKILLS Customer Service Administrative Canva Graphic & Layout design Google Products Email Management Transaction Coordinator Phone Support Social Media Management Lead Generation Internet Research Data Entry Basic Accounting HUSTLEMOM VA SERVICES September 2020 - December 2020 REAL ESTATE APPOINTMENT SETTER • Providing support to the company's sales by calling prospective leads and scheduling an appointment. • Keeping records of potential clients' information and activity on CRM • Fielding basic questions and concerns about the products, services, and purchase information about properties for sale. June 2020 - September 2020 SMS TECHNICAL SUPPORT VA • Responsible for being the day to day contact point for LTD Broadband internet services. • Identifies and escalate priority issues per client specifications. • Configuring hardware and software. • Talking customers through a series of actions to resolve a problem. • Following up with end-users to ensure problem is resolved • Managing multiple cases at one time. JPL PROPERTIES LLC | September 2019 - January 2020 REAL ESTATE VIRTUAL ASSISTANT Positive Attitude Intrapersonal Skills Adaptability Flexibility towards working Problem Solving Independent Organizational Skills Transaction Coordinator Appointment Setting Responsible for various administrative tasks. Keeping records and trackers. Creating training videos and procedures. CRM Listing properties on Zillow, Zumper, and Craigslist. Processing utility requests (gas, water & power). Personal Assistant tasks Research and Data Entry Property Management tasks Email Management Customer Support Transaction organizer, monitoring work orders, and maintenance requests. Database Management Calendar Management WORK EXPERIENCE SPARGODIGITAL | April - July 2019 LEAD GENERATION VIRTUAL ASSISTANT • Responsible for the daily automation of LinkedIn lead generation for various profiles. • Creating spreadsheet project reports. • Communicating with clients through phone calls & emails. • Performs internet research, data entry and data updates. • LinkedIn Marketing. • Engaging with brainstorming and project plans. • Execution of plans. • Basic Editing of photos or logos. • Basic Website Page Layout • Project Management. ALORICA | July 2017 - March 2018 CUSTOMER SERVICE REPRESENTATIVE CONVERGYS/CONCENTRIX | April 2013 - May 2016 CUSTOMER SERVICE REPRESENTATIVE TOOLS Google Products (docs, sheets, drawings, meet, and more) Dropbox Microsoft Office | Office 365 Evernote Loom, Screencast-o-matic Canva PROJECT MANAGEMENT Teamwork, ClickUp, Trello, Slack, Notion REAL ESTATE TOOLS Heartland MLS, Zillow, Zumper, Craigslist, TenantCloud, SalesForce CRM COMMUNICATIONS Skype, RingCentral, Jive, Leverage Social COMPUTER SYSTEM REQUIREMENTS • Responsible for reaching out to customers to collect payment for overdue bills, or other payments and serves customers by providing product and service information; resolving product and service problems. • Collect payments on past due bills. • Inform clients of overdue accounts and amounts currently owed. • Set up repayment plans and new terms of sale. • Record new commitment to repay debt. • Offer advice or refer customers to debt counselors. • Follow federal and state laws dealing with debt collection. • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and expediting correction or adjustment. DISC PERSONALITY https://www.dropbox.com/s/3o7zxqgbc1v30ml/Mana rin_Rose_Anne_DISC_and_Motivators.PDF?dl=0 WORK FROM HOME SETUP Address: Batangas, Philippines Work Schedule Preference: U.S. Time/Freelance Internet Access: LAN Cable Internet Speed: 60 Mbps Back-up Internet: Mobile data, LTE Equipment: Desktop, Laptop, Noise-cancelling headset, smartphone