Rose Mae Orjaleza

ROSE MAE YEE- Virtual Assistant - LI: linkedin.com/in/mae-orjaleza-/ "Mae is the single best freelancer I've ever worked with. Incredible language skills, dedication, work ethic and willingness to learn. Literally the perfect VA!" -One of the testimonials from my previous clients SPECIALIZATIONS & SKILLS Customer Service Vacation Rentals SaaS Lead Generation Data Entry MY WORK Manager of Events Client Success FYRELITE BOOKING AUTOMATION SEP. 2017 - PRESENT APRIL 2019 - DECEMBER 2019 As the events manager, my role is to ensure that as many people as possible have the Email Handling Technical Support Salesforce CRM EXPERIENCE opportunity to attend The Hearth events. I My position is responsible for adding new customers as well as am also responsible for ensuring an maintaining client account excellent onboarding process for all relationships. attendees to create a positive experience Conducting the first steps in the and remove any pre-event nerves and anxiety. I originally began my journey with Fyrelite (formerly Like A Leader) as the executive sales pipeline (Demo & Onboarding Process) Consult with high risk clients to assistant to the CEO but I’m delighted and excited about my new role as the events MY EDUCATION University of Rizal System HOTEL AND RESTAURANT prevent cancellation manager. Product Expert Techincal Support Rep KIGO TALK TALK MAY 2013 - SEPTEMBER 2017 OCT 2011 - 2013 MANAGEMENT CLASS OF 2009 Product Expert with 4 years of experience Provide resolution on every issue of the in supporting Vacation Rental Software customer with the phone and broadband (InstaManager, Kigo, Kigo Legacy). service. Providing Property Managers support in Ability to analyze and solve technical using the application (navigation, problems by using problem-solving skills. features, integrations).-Supporting other Help identify customer issues and provide affiliated application connected to the a first contact resolution approach by Kigo App (Revenue Manager, Kigo resolving the issue immediately or by Operations). proper escalation. Account Integration to different Ensures timely and accurate information is Distribution Channels (Booking.com, provided to customers in a professional AirBnb, HomeAway, FlipKey, etc.) manner. Knowledge in integrating Payment Processors for processing and receiving payments seamlessly using the Kigo App.