Rose Joy Ligutan

ROSE JOY LIGUTAN - - / -  F. B. Harrison Street, Booy Dis trict, Tagbilaran City, Bohol, P hilippines, 6300  Skills Leadership skills - Expert Cold calling - Advanced Employee scheduling - Expert Time management - Expert Customer needs assessment - Advanced Personnel training and development - Expert   Objective Productive Department Supervisor with dedication toward meeting the company's expectations and reducing workplace issues. Strong conflict resolution, leadership, money handling and time management expertise. Customer Service professional with a history of exceeding customer expectations. Able to stay calm and composed in stressful situations. Provided knowledge and effective communication to increase customer satisfaction. Lively and eager Telemarketer with a passion for sales and prospecting.  Experience CALL CAMP INC July 2017 Department Supervisor Addressed employee issues and - July 2018 conflicts to provide input, feedback and coaching. To optimize company operations, communicated daily with customers to collect feedback, resolve Reporting - Expert issues, and understand their needs. Perfect attendance record - Instructed new and junior employees on how to Advanced implement proactive strategies to meet goals for Organized - Advanced operations and sales. MS office proficient - Expert Trained and mentored new associates on Reference Nonet M. Bolo - "Call Camp Inc" Managing Director-Marie Ruby M. Pombo - "Call Camp Inc " Production Manager- department policies and procedures. Organized and completed weekly schedules to ensure its shift was adequately covered. Emmery Santino G. Paredes - CALL CAMP INC "ETC Solutions " Call Center Agent April 2017 - June 2017 Proprietor Boosted productivity by maintaining - strong call control and quickly working through scripts to address diverse problems. Communicated with customers regarding their needs requirements and addressed and resolve customer issues. Delivered excellent customer service with a positive and professional attitude. Educated clients on how to navigate company systems and work within established frameworks to obtain desired services. Responsible for preparing, completing, and processing all forms with regard to all customer account information, ensured all information was accurate and recorded, made changes to database as necessary. ETC SOLUTIONS September call Center Agent, Outbound Sales Achieved sales targets on daily basis. Contacted private individuals or 2015 June 2016 businesses by telephone to solicit sales. Produced communication strategies to meet clients KPIs. Developed at least 3new leads each day. Controlled all confidential and proprietary information released to company clients. Made appointments with interested customers according to schedule availability.  Education University of Bohol Bachelor of Elementary Education Major in General Curriculum Undergraduate  Projects Data Extraction: Production, Swarm Colony Accepting tasks where the aim is to extract certain details from a given scanned forms into the provided fields. Controlled all confidential and proprietary information released to company clients.