Rose Jasmine Pango
Work Experience
Urgently Ortho | Medical Receptionist
July 15 2020 to present
Virtual Assistant
I'm a partner bringing value to
your business. I help business
owners with their everyday task
and independent medical
providers be more organized
and in touch.
Specializations:
Healthcare
Real Estate
Ecommerce
Customer Care
Canva Design
Social Media Management
Training and Development
> Handles patient's inquiries through phone, text, and
email
> Schedule appointments including telehealth
> Insurance checks
> Maintains EHR
> HIPAA compliant
Belle Bar Organic | Email & Chat Support
May 16 2020 to June 2021
> Respond to a wide range of customers' questions and
issues via email and chat with promptness, compassion,
and accuracy
> Provided sales support for orders, refunds, or
exchanges and upsell.
> Maintains CRM
Cherry Hill Programs | Email & Chat Support
November 2020 to December 202o (Seasonal)
> Responding to customer inquiries through email and
chat via Zendesk and another ticketing system for a
holiday-themed client using written and customized
responses.
Tools Used:
Gorgias
Airtable
Asana
Canva
Zendesk
Shopify
SKULabs
ShipHero
Salesforce
Asana
Hubspot
Google Workspace
Office 365
Slack
Ringcentral
Dr.Chrono (EHR)
Skype
Reach me at:
--rosejasminepango@gmail
.com
Quezon City, Philippines
The Omni Group | Administrative Support
February 23 2018 to March 2020
> Writes construction bids and due diligence reports
> Coordinates schedule with subcontractors
> Create process documents
> Email and Calendar Management
Balsam Brands | Team Leader
September 2017 to January 2018 (Seasonal)
> Manages individual and team performance through
real-time support, and coaching.
> Handles support queues, escalations, product
upgrades or upsell, and replacements.
> Assists in the preparation of schedules, staffing
projections and other reportorial requirements.
Teleperformance PHL | Training Specialist
February 2012 to August 2017
> Facilitates adult learning theories and strategies to all
employees on all aspects of client projects.
> Data Analysis and KPI Review
> Closed Loop Feedback Process
> Responsible for producing quality training programs
and learning solutions to increase the
effectiveness of training facilitators and employees.
> Monitors the effectiveness of training materials and
curriculum.
Educational Background
Our Lady of Fatima University | Quezon City
Bachelor of Science in Nursing | Batch 2010
