Rose Janelle Cruz

ROSE JANELLE CRUZ GENERAL VIRTUAL ASSISTANT CAREER OVERVIEW - A meticulous professional with well-versed in providing quality administrative and customer service support through effectively handling remote office procedures. Effectively able to meet set deadlines and process information through well-hond research skills. - EDUCATION Valenzuela City, Philippines Bachelor of Science in Hotel & Restaurant Management (2012) SKILLS Data Entry Calendar Management Email Management Basic Social Management Travel Management My training in hospitality industry makes me excellent at handling clients, managing inquiries and ensuring customer satisfaction. Experience in hotel & restaurant operations has given me a strong sense of organization perfect for managing schedules, emails and databases. As i worked in hospitality sales, i know how to upsell, promote services, and engage with customers. Meeting Management Graphic Design for Canva Adminstrative Duties Customer Service Detail Oriented Resouceful Assertive Dependable Proactive WORK EXPERIENCE Customer Service Representative CONVERGYS - CONCENTRIX PHILS. -) Provide satellite radio access for customers who want to listen to music in their vehicles. Assist customers in obtaining portable radios for vehicles without built-in satellite radio. Offer free streaming services as part of customer subscription LANGUAGES English Filipino plans. Handle billing, account activation, and invoice processing. Troubleshoot and resolve customer issues related to satellite radio services. RESERVATION OFFICER ADMINISTRATIVE ASSISTANT MOTORTRADE NATIONWIDE CORP. -) LOVESKE TRAVEL AND TOURS (PART TIME) Receives, inspects, records, safe-keeps & monitor Oversee sales operations and client bookings. stocks which includes proper insurance of receipts Manage for evety inventory movement. reservations. Establishes and maintains a system of effectives Coordinate records management necessary to safe keep all files arrangements. and documents in the branch. Assist clients with reservation modifications or Handles administrative task such as as preperation of cancellations. periodic reports, recording of daily transactions and Ensure a smooth booking process from inquiry to routine clerical work. confirmation. MARKETING ASSISTANT MOTORTRADE NATIONWIDE CORP. -) quotations with travel and ensure partners for accurate seamless MARKETING CLERK ELITE MACHINES INC. -) Receives, inspects, records, safe-keeps & monitor Respond to inquiries from potential clients and stocks which includes proper insurance of receipts provide relevant information. for evety inventory movement. Market both new and existing products and services Establishes and maintains a system of effectives to drive interest. records management necessary to safe keep all files Draft and documents in the branch. administrative responsibilities. Handles administrative tasks such as preparation of Meet or exceed assigned monthly sales targets. periodic reports, recording of daily transactions and Maintain strong client relationships to support routine clerical work. business growth. OPERATION MANAGER MOTORTRADE NATIONWIDE CORP. -) Successfully met annual sales targets for both cash and installment transactions while managing Repo Sales in compliance with standard procedures. Executed motorcycle marketing strategies, including BTL programs and promotional campaigns, following head office directives. Worked closely with the HR Business Partner on hiring, deployment, and performance management. Ensured adherence to company policies addressing staff infractions as necessary. Managing Facebook Page by sales contracts and handle various VIRTUAL ASSISTANT CERTIFIED TRAINING SOCIAL MEDIA MANAGEMENT: Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. GRAPHIC AND VIDEO CREATION USING CANVA: Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes. DATA ENTRY: Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. PROJECT MANAGEMENT: Learned project management principles and techniques, including task organization, timeline management, and coordination with team members. CALENDAR MANAGEMENT: Mastered calendar management practices, including scheduling coordinating meetings, and organizing events to optimize time efficiency. appointments, CLUSTER OF THE YEAR Motortrade Nationwide Corp. (2024) Led the team to achieve the Cluster of the Year award at Motortrade Nationwide Corp. through strong leadership and strategic vision. Implemented a customer-centric approach, ensuring excellent service and satisfaction. Fostered a culture of performance recognition to motivate and inspire team members. Engaged in community initiatives, strengthening brand presence and social responsibility. Developed and executed strategic growth plans to drive business success. Utilized data-driven decision-making to optimize operations and performance.