WORK EXPERIENCE
ADMINISTRATIVE STAFF
Signtrade International UAE | 2014 - present
Handles phone, email and chat inquiries.
Administrative tasks
Handles customer complaints thru email, chat and thru
phone.
Provide follow ups and updates with customers.
Experienced in document keeping.
Assisst the HR, Sales, Account and Technical Department for
documentation and Administrative tasks
ROSE
IMPERIAL
SOCIAL MEDIA
MANAGER| VIRTUAL
PROFESSIONAL
MARKETING & CUSTOMER SERVICE
REPRESENTATIVE
Magna Media FZ L.L.C. UAE | 2013 - 2014
Spearheaded the telemarketing campaign
Handled phone, email and chat inquiries.
Administrative tasks
Handled customer complaints thru email, chat and thru
phone.
Handled the recruitment for new staff
Social media marketing
PERSONAL PROFILE
Rose has more than 14 years of diverse
corporate experience in the fields of
Customer Service, Administrative and
Sales. It helped her understand and
identify customer’s needs to grow a
successful business. She streamlined a
business process and social media
strategy in a project she worked on. Her
youtube channel has more than 15,000
views and counting since it's launching
in August 2019. She manages and grew
her own facebook group organically.
Check her online portfolio here:
https://homebasedrose.wordpress.com/
my-portfolio/
CERTIFICATION
- SOCIAL MEDIA MARKETING
eMARKETING INSTITUTE ONLINE
NOVEMBER 2019
CSR | SME | COLLECTIONS SPECIALIST
Convergys Philippines | 2007 - 2013
Handles phone, email and chat inquiries.
Credit Card Collections
Inbound Sales & Retention
Subject Matter Expert to lead a team of newbies
FREELANCING GIGS
BXDNOW.COM
CONTENT CONTRIBUTOR | 2019
ACADEMIC HISTORY
CONTACT DETAILS
CITY COLLEGE OF MANILA
Email:-Facebook page: @imperialrose.yv
Instagram page: @imperialrose.yv
Skype Id: mraimperial26
Mobile No.: -
-B.S ELECTRONIC ENGINEERING | 2001 - 2004
ONLINE TOOLS
Microsoft Office
Google Apps
Canva
Hootsuite
Preview for Instagram
Windows Movie Maker
MaiChimp
MAIN INTERESTS
- Social Media Marketing | Management
- Blogging
- Vlogging
- Basic Graphic Design
