Rose Granville

Are you looking for a reliable professional who can communicate clearly, manage customers with empathy, and handle your daily business tasks with precision? You’ve found her.

👋I’m Rose Granville, a resourceful Customer Service Representative and Support Agent, Cold Caller, Appointment Setter, and Virtual Assistant with over 2 years of remote experience helping businesses across the US, UK, and Canada build strong client relationships, close deals, and stay organized.

Whether it’s making outbound calls, handling customer support tickets, or managing your calendar and inbox, I bring professionalism, emotional intelligence, and results to every task. My goal is simple.... to make your business operations smoother, your customers happier, and your day easier.

I’m also proficient in modern productivity and AI tools like ChatGPT, Gemini, Canva, and CapCut, which help me streamline workflows, craft clear communication, and deliver quality support efficiently.

🔥 Here’s What I Bring to the Table:

✅ Friendly and professional phone communication: clear, confident, and engaging tone.

✅ Skilled in inbound & outbound calls, appointment setting, and lead follow-up

✅ Excellent customer support (email, chat, and phone) with empathy and patience

✅ Calendar, inbox, and CRM management

✅ Data entry, admin tasks, and basic research

✅ Fast learner who adapts quickly to new systems and tools

✅ Organized, punctual, and self-managed, you’ll never have to chase me for updates.

🧰 Tools & Platforms I Work With:

• CRM Systems and Dialers: HubSpot, Zoho, Ready Mode, Vici Dial, Hippo dialer, Dialpad, LeadRain.

• Communication Tools: Zoom, Slack, Microsoft Teams, Google Meet, Discord, Whatsapp

• Customer Support Systems: Zendesk, Freshdesk, Gmail Support(i can also quickly adapt to yours).

• Admin Tools: Google Workspace (Docs, Sheets, Drive), Microsoft Office Suite,ChatGPT & Gemini (for automation, writing, and workflow optimization), Canva, CapCut (for video editing)

Trello, Notion, Calendly, ClickUp, Asana, Google calender

• Equipment: Reliable PC, LAN Internet, USB headset

🌍 Availability:

• Flexible across multiple time zones

• Open to short-term or long-term roles

• Ready to start immediately