Rose Gichuru

R- ROSE VALENTINE WAHITO GICHURU- Nairobi, Kenya Education PROFFESIONAL SUMMARY SUPPLY CHAIN MANAGEMENT Dedicated and hardworking supply chain professional with hands-on experience in procurement, logistics, and operations. Proven track record of supporting business goals through timely deliveries, strong vendor coordination, and efficient inventory management. Known for going the extra mile to ensure smooth and cost-effective supply chain operations. Kiambu National Polytechnic Sep 2018 - Dec 2021 Kiambu KCSE St Angelas Girls Secondary Feb 2014-Dec 2017 Kiambu, Karura. Skills Procurement & Strategic Sourcing Logistics & Distribution Management Warehouse Operations Inventory Management Demand Forecasting Supply Chain Optimization Freight & Transport Coordination Route Planning & Delivery Scheduling Supplier Evaluation & Performance Monitoring Dispatch and Processing Experience Processing officer April 2024 - April 2025 AMITRUCK LTD Oversee daily warehouse operations, ensuring efficient storage, space utilization, and workflow facilitation. Coordinate and lead warehouse staff to ensure tasks are well-distributed, workflows run smoothly, and operations stay on schedule. Supervise dispatch and route planning for timely deliveries, working closely with drivers and logistics coordinators. Coordinate inbound and outbound shipments with transport providers to meet delivery schedules. Maintain accurate records, enforce warehouse safety, and implement process improvements. Handle customer interactions, resolve order or delivery issues, and ensure high client satisfaction. Lead and support warehouse staff, fostering teamwork and continuous improvement. Develop procedures for managing damaged goods and ensuring proper reporting and resolution. Continuously improve processes and foster a culture of teamwork, accountability, and efficiency. Warehouse Admin FEB 2024 - April 2025 AMITRUCK LTD Coordinated incoming and outgoing goods, verifying goods against delivery notes and purchase orders. Liaised with transport teams and drivers to schedule timely dispatches and deliveries. Conducted routine stock takes and supported stock reconciliation processes. Ensured compliance with warehouse safety procedures and company policies. Support in resolving discrepancies or operational issues. Monitor KPIs related to warehouse performance. Transporter Success Assistant NOV 2023 - APRIL 2024 AMITRUCK LTD, KENYA Analytical & Technology Skills Data Analysis & Reporting (Excel, Power BI) ERP Systems (e.g., SAP, Oracle) Cost Reduction & Process Improvement Key Performance Indicators (KPIs) Monitoring Risk Management & Mitigation Soft Skills Strong Communication Negotiation & Persuasion Problem-Solving Time Management Attention to Detail Adaptability in Fast-Paced Environments Collaboration & Cross-functional Teamwork Customer Service Orientation Language Acted as a primary point of contact for transporters, ensuring clear communication and smooth coordination of deliveries. Assisted in onboarding new transport partners by guiding them through company processes and requirements. Monitored transporter performance and supported timely resolution of issues such as delays, route changes, or documentation errors. Provided real-time support to transporters on the road, including tracking, troubleshooting, and dispatch updates. Maintained accurate records of transporter data, including compliance documents and service logs. Intern MAY 2023 - OCT2023 AMITRUCK LTD, KENYA Worked closely with warehouse staff and supervisors to understand workflow and process improvements. Observed and learned about procurement, logistics coordination, and supply chain documentation. Participated in meetings and contributed to team discussions on operational challenges and solutions. Operations officer MAY 2023 - JAN 2024 AMITRUCK LTD, KENYA Handled customer inquiries, complaints, and order follow-ups, ensuring a high level of satisfaction and relationship retention. Oversaw the end-to-end processing of client orders, ensuring accuracy and on-time execution. Identified and resolved quality concerns in service delivery through crossfunctional coordination and proactive problem-solving. Maintained clear communication with internal teams, clients, and suppliers to align operations with business goals. Provided regular operational updates and addressed stakeholder concerns promptly to support smooth service delivery. English Supply Chain Management Intern References Available upon request FEB 2021 - JUNE 2021 SIMBATELECOM LTD,KENYA Develop and implement supply chain strategies to achieve organizational goals and objectives. Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions. Collaborate with cross-functional teams, such as sales, marketing, and operations, to align supply chain activities with business objectives. Develop and maintain inventory management systems to ensure optimal levels of stock and minimize inventory holding costs. Monitor market trends and industry developments to identify potential risks and opportunities in the supply chain. Conduct regular supplier performance evaluations and implement supplier development programs as needed. Procurement Officer OXYXHEM AFRICA, KENYA JULY 2020 - NOV 2020 Managed vendor sourcing and supported contract negotiations to ensure timely and cost-effective procurement. Scheduled and coordinated deliveries, including receiving shipments from containers and inspecting incoming stock. Handled the acceptance, documentation, and safe storage of products, preparing them for sale and distribution. Maintained and archived procurement and quality documentation; participated in internal and external audits. Collaborated with planning, visual, and marketing teams to support inventory presentation and readiness. Strengthened professional communication skills through consistent coordination with suppliers and team members.