Rose Ellaine Vasallo

ROSE ELLAINE VASALLO CUSTOMER SERVICE AND TECHNICAL SPECIALIST WITH EMAIL MANAGEMENT AND CHAT SUPPORT-| (- Talacasan, San, Rafael, Bulacan Philippines 3008 SUMMARY I am a professional Customer Service and Technical Support Specialist with over 8 years of experience in handling multi-national clients. My unique professional experience stems from years of providing outstanding customer support, creative problem solving, troubleshooting, and building customer loyalty. SKILLS AND QUALIFICATIONS ❖ Expert with building a positive relationship with clients and meeting goals. ❖ Great problem-solver, energetic and optimistic. ❖ Telephone techniques, email management, and web chatting. ❖ Internet savvy and proficient with Google docs, online tools, and CRMs. ❖ Highly trainable, fast learner, and adaptable to changes. ❖ Can work independently and as a part of a team. EDUCATION Baliwag University (2009) Bachelor of Secondary Education (Major in English) WORK EXPERIENCE ▪ Customer Service Specialist (Sprint) - Teleperformance Philippines May 2009 - December 2011 ▪ Technical Support (MCI Verizon) - Sykes Asia, Inc. January 2012 - April 2013 ▪ Customer Service Specialist (UPS Canada) - NCO Philippines June 2013 - October 2014 ▪ Technical Support / Chat Support Specialist (Telstra) - Convergys January 2015 - May 2016 ▪ Technical /Email Support Specialist (Google) – Sykes Asia, Inc. June 2016 – July 2018