Rose Clarita Canlas

Rose Clarita B. Canlas Tarlac City 2300, Philippines Objective: Highly organized and detail-oriented with customer experience providing support to clients, proficient in time management, communication and multitasking. Seeking to leverage my skills and expertise to contribute to the success of your company. Education: Bachelor’s Degree in Computer Studies of Computer Science Tarlac State University- Skills: - Quality control and assurance - Administrative assistance and support - Backend operations and management - Transaction management and processing - Data analysis and reporting - Process improvement and implementation - Communication and collaboration - Attention to detail and organizational skills - Technical skills (list specific software or systems) Experience: Cybertex Position: Quality Control Operator(Freelance) Year: July 27 2024 - Current​ - Conducting thorough inspections and tests to identify defects and irregularities - Analyzing data to identify trends and areas for improvement - Developing and implementing quality control procedures to meet industry standards - Collaborating with production teams to resolve quality-related issues - Maintaining accurate records and documentation of quality control processes Tarlac Mac Enterprises Inc. San Nicolas Tarlac City 2300 Position: Project Based Cashier/Clerk Year: July 1 2019-April 30 2024 Administrative Assistance: - Providing administrative support to ensure smooth day-to-day operations - Managing schedules, calendars, and correspondence - Maintaining accurate and up-to-date records and databases - Developing and implementing administrative processes to improve efficiency Backend Operations: - Managing and maintaining databases, spreadsheets, and other backend systems - Ensuring data accuracy, integrity, and security - Developing and implementing backend processes to improve efficiency and productivity - Troubleshooting technical issues and resolving problems Transaction Management - Managing and processing transactions, including data entry and record-keeping - Ensuring accuracy and compliance with regulatory requirements - Reconciling transactions and resolving discrepancies - Developing and implementing processes to improve transaction efficiency and accuracy Sitel Philippines, San Miguel Tarlac City 2300 Position: Customer Representative Year: November 2018- April 2019 Account: AT&T - Assisting customers with inquiries, concerns or issues they may have regarding products or services. - Providing assistance to customers experiencing technical issues with products or services, guiding them through solutions. - Entering and updating customer information, orders or other data into systems accurately and efficiently. - Resolving customer complaints or issues in a timely and effective manner, escalating complex problems to higher-level support to maintain a positive relationship with the client. - Maintaining a thorough understanding of the company’s products or services, as well as any updates or changes in order to provide accurate information to customers. National Bureau of Investigation Tarlac District Office On Job Training Awards and Recognition: - Certification of Recognition Outstanding Student Service of College of Computer Studies Junior Philippines Computer Society (JPCS) College of Engineering Audio-Visual Room -Certification of Recognition Best in BSCS Thesis Entitled: Phinal Heroes; Philippine History Game College of Computer Studies Audio Visual Room Certificate of Participation - Intellectual PROPERTY seminar College of Computer Studies Audio-Visual Room; - Software Development Methodology and IT Tends Seminar 5 th FloorAVR, TSU-CCSBldg. 7 -ICTD Seminar Series 4 College of Computer Studies Audio-Visual Room; - Certificate of Membership Junior Philippine Computer Society (JPCS) I hereby acknowledge that all the information provided is true and accurate to the best of my knowledge.