Rose Christened A. Austria

Rose Christened Austria WORK EXPERIENCE COLLECTIONS SUPPORT COVER LETTER "I have a strong foundation in effective communication, a proven ability to multitask efficiently, and a high degree of adaptability, I am confident I can be a valuable asset to your team. I've honed my interpersonal skills and developed a proactive approach to problem-solving. I am a quick learner and thrive in dynamic environments, making me well-prepared to quickly grasp new systems and protocols to provide exceptional service to your customers. My flexibility allows me to embrace various challenges and contribute positively to diverse situations." Probe CX May 2024 – November 2024 Collecting payment for customers services Chat Support Creating payment plans to assist customer VIRTUAL ASSISTANT (DATA ENTRY AND SCHEDULER) Aspect Estate Agents December 2022 – April 2025 Encoding customer information Managing schedules and appointments Managing the details of the appointment FACEBOOK ADVERTISMENT ASSISTANT BAN Marketing January 2020 – September 2022 Answering customers inquiries about a product Helping them track their packages Assisting customers if they need help to set up an item. TECHNICAL SUPPORT REPRESENTATIVE 24/7 Intouch September 2019 – January 2020 Assisting customer with their streaming services Managing customers subscriptions Troubleshooting old or new equipment for their services EMAIL SUPPORT REPRESENTATIVE OBJECTIVES Seeking to leverage as an employee as a highly organized and detailoriented professional by providing exceptional support and managing tasks with precision and reliability. To find employment that would develop my skills and optimize my personal development realizing my full and created potential. TaskUs July 2018 – January 2019 Answering customers concern via email. Assisting them if they are encountering fraudulent activities in their account Helping them to purchase cryptocurrency TECHNICAL SUPPORT REPRESENTATIVE Transcom August 2015 – June 2017 Troubleshooting appliances with the customer Answering inquiries about an appliance they want. Booking a service if the troubleshooting is not enough. CUSTOMER SERVICE REPRESENTATIVE Sitel April 2013 – August 2015 Answering inquiries about a product they want. Tracking their packages Creating a return order if the item is incorrect or damaged. PROFESSIONAL SKILLS Strong interpersonal, analytical, and problem-solving skills. Detail oriented individual who has accomplished tasks in timely manner and exceeding deadlines. Natural adaptability and quick learning, allowing me to thrive in new environments and handle diverse customer needs Work well under pressure as an individual and as part of a team. SOFTWARE EXPERIENCE Microsoft Office Adobe Photoshop Smart Draw Facebook: https://www.facebook.com/denetsirhc. esor14 Instagram: akosiarsi LinkedIn: https://www.linkedin.com/in/arsiaustria-2a33591bb/ Skype ID: Friskiedoodle CHARACTER REFERENCE Fia Reyes Aspect Estate Agents Team Lead - (AU Number) Erissa Jane Tiamzon BAN Marketing Manager - Armia Villahermosa TaskUS Trainer - EDUCATION CENTRAL COLLEGES OF THE PHILIPPINES June 2015 - March 2016 BS Architecture (Undergraduate) TECHNOLOGICAL INSTITUTE OF THE PHILIPPINES June 2011 - March 2013 BS Architecture (Undergraduate) FAR EASTER UNIVERSITY June 2009 - March 2011 BS Architecture (Undergraduate) PERSONAL INFORMATION Nickname RC Date of Birth October 14, 1992 Civil Status Single SSS Number- TIN Number- Pag-ibig Number- PhilHealth Number-