Rose Charmaine P. Zarraga

Rose Charmaine P. Zarraga

$8/hr
Executive Assistant
Reply rate:
4.76%
Availability:
Full-time (40 hrs/wk)
Age:
38 years old
Location:
Las Pinas, Metro Manila, Philippines
Experience:
6 years
Rose Charmaine P. Zarraga Las Pinas City, Manila, Philippines Value Statement: A highly organized professional who can work with minimal supervision but at the same time be a team player and contribute to the team’s goals. Professional Experience September 3, 2013 MyOutdesk, Inc. Sacramento, California Companies I worked with under the supervision of MyOutdesk, Inc: Keller Williams Realty NYC GroupScarsdale, New York April 2014 - present Signature Realty Solutions & Property ManagementGilbert, Arizona Dec 2013 - March 2014 Keller Williams Realty Center CityPhiladelphia, Pennsylvania Oct 2013 – Dec 2013 Inside Sales Agent Handled Buyer and Seller leads Respond to lead inquiries via email, call or text Answer the office phone number provided on Zillow and Trulia to connect with interested buyers Updated the CRM used by client and added leads to email campaigns Nurture leads by following up regularly, especially B or C leads Created listing alerts for leads to keep them up to date Created online flyers for Open Houses Called Open House neighborhood Posted ads on Craigslist Acted as an admin on client’s social media networks to regularly keep their profile updated Managed client’s Facebook and LinkedIn groups to connect with other realtors Minimal experience in transaction coordination Admin Work – typed documents for client, updated cheque information (for renters), updated tax information based on their W9 (also for renters) Set up appointments for leads to meet with client – buyer’s consultation or to see a property Created blog posts on Active Rain Searched and verified property homeowners using current tax records and other helpful websites List of all CRM, systems, programs and tools used: CRM: eEdge Top Producer Top Marketer/Market Snapshot Tigerleads Newzips Zoho CINC PROGRAMS & TOOLS: Ring Central Skype Google Voice Google Drive Google Sheets Dropbox Zillow Trulia Realtor.com Homes.com ARMLS Realist Tax HGMLS Microsoft Office Facebook LinkedIn April 2013-September 2013 HealthInc. Atlanta, Georgia Customer Service Representative I was able to convince customers to purchase products from the company by providing useful information about the product and expected outcome Helped the company to exceed its’ sales quota by successfully selling products every day Answered customer calls and provide first call resolution to client concerns when the product is not delivering expected results Created tickets for customers who haven’t received their orders Processed product shipment and returns April 2011-April 2013 Stream Global Services, Inc. Muntinlupa, Philippines Customer Sales Professional Answered customer calls for one of the biggest telecommunications company in the US Entertained inquiries on how to add a subscriber, upgrade a phone or add a feature on their existing plan Helped the company exceed their sales quota by successfully selling mobile phones and accessories to new and existing subscribers Relevant Training: Inside Sales Agent - training knowledge Buyer and seller real estate practices including documentation per transaction type. Acquisition and liquidation of Bank Owned property Bank qualifications/approval for Short Sale; REO property  Internet Marketing forms, lead sources, CRM or database entry Common Lead Management systems including Boomtown, eEdge, Market Leader, and Tigerleads Education June 2006 - March 2011 University of Perpetual Help System DALTA Las Pinas City, Manila Bachelor of Science in Nursing
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