Rose Charmaine P. Zarraga
Las Pinas City, Manila, Philippines
Value Statement: A highly organized professional who can work with minimal supervision but at the same time be a team player and contribute to the team’s goals.
Professional Experience
September 3, 2013
MyOutdesk, Inc.
Sacramento, California
Companies I worked with under the supervision of MyOutdesk, Inc:
Keller Williams Realty NYC GroupScarsdale, New York
April 2014 - present
Signature Realty Solutions & Property ManagementGilbert, Arizona
Dec 2013 - March 2014
Keller Williams Realty Center CityPhiladelphia, Pennsylvania
Oct 2013 – Dec 2013
Inside Sales Agent
Handled Buyer and Seller leads
Respond to lead inquiries via email, call or text
Answer the office phone number provided on Zillow and Trulia to connect with interested buyers
Updated the CRM used by client and added leads to email campaigns
Nurture leads by following up regularly, especially B or C leads
Created listing alerts for leads to keep them up to date
Created online flyers for Open Houses
Called Open House neighborhood
Posted ads on Craigslist
Acted as an admin on client’s social media networks to regularly keep their profile updated
Managed client’s Facebook and LinkedIn groups to connect with other realtors
Minimal experience in transaction coordination
Admin Work – typed documents for client, updated cheque information (for renters), updated tax information based on their W9 (also for renters)
Set up appointments for leads to meet with client – buyer’s consultation or to see a property
Created blog posts on Active Rain
Searched and verified property homeowners using current tax records and other helpful websites
List of all CRM, systems, programs and tools used:
CRM:
eEdge
Top Producer
Top Marketer/Market Snapshot
Tigerleads
Newzips
Zoho
CINC
PROGRAMS & TOOLS:
Ring Central
Skype
Google Voice
Google Drive
Google Sheets
Dropbox
Zillow
Trulia
Realtor.com
Homes.com
ARMLS
Realist Tax
HGMLS
Microsoft Office
Facebook
LinkedIn
April 2013-September 2013
HealthInc.
Atlanta, Georgia
Customer Service Representative
I was able to convince customers to purchase products from the company by providing useful information about the product and expected outcome
Helped the company to exceed its’ sales quota by successfully selling products every day
Answered customer calls and provide first call resolution to client concerns when the product is not delivering expected results
Created tickets for customers who haven’t received their orders
Processed product shipment and returns
April 2011-April 2013
Stream Global Services, Inc.
Muntinlupa, Philippines
Customer Sales Professional
Answered customer calls for one of the biggest telecommunications company in the US
Entertained inquiries on how to add a subscriber, upgrade a phone or add a feature on their existing plan
Helped the company exceed their sales quota by successfully selling mobile phones and accessories to new and existing subscribers
Relevant Training:
Inside Sales Agent - training knowledge
Buyer and seller real estate practices including documentation per transaction type.
Acquisition and liquidation of Bank Owned property
Bank qualifications/approval for Short Sale; REO property
Internet Marketing forms, lead sources, CRM or database entry
Common Lead Management systems including Boomtown, eEdge, Market Leader, and Tigerleads
Education
June 2006 - March 2011
University of Perpetual Help System DALTA
Las Pinas City, Manila
Bachelor of Science in Nursing
