Rose Ann Rosales

 Rose Ann R. Rosales O bjective: To have a highly rewarding career where I can use my skills and knowledge for the growth of the company. Experience: February 2015 – present Boston, Ma Virtual Assistant Real Estate • Prospect for new clients on a daily basis Example: Just Sold, Just Listed, Non-Owner Occupied, Database Customer Service, Expired and FSBO • Schedule appointments for Buyer and Seller Leads • Conduct lead follow up and nurture via email and text • Familiar is using Mojo, Ring Central and Skype to make calls Familiar with FollowUp Boss, CRMLS, Top producer and CINC Oct 2013- March 2015 Capital One Support Services Alabang,Muntinlupa Senior Representative- Fraud S pec ialist (M ASS COMPROMI SE) Outbound. Greeting and informing card members that account was compromised. Making sure that customers are properly informed and well educated on what needs to be done Informing the process of deactivation and sending of new cards Catering to those who don’t want to proceed with the process due to special circumstances. Going the extra mile specially for those with special situation Making sure to give the best customer experience on each and every call Was volunteered by The Unit Manager as a member of the “INSPIRED team” for the Fraud Department. Role was the same as the Engagement Team with collections. Senior Representative- US C ards Collections IB and OB Communicates with various types of customers Responsible for reaching out to customers to collect payments for overdue credit card accounts. Work with customers on bringing the account current. Updates account related information. Became a part of the Collections Department’s Engagement Team. We’re the one who’s in In charged to host, design, and cascade monthly town halls, parties, initiatives and events that requires intense creativity, design and performance. April 2007 – Sept 2013 HSBC Electronic Data Processing Phil. Alabang,Muntinlupa Process Exec utive – US Cards Collec tions Communicates with delinquent customers to obtain latepayments Provides extraordinary service through phone interactions with ourcustomers. Offering and processing payment programs for qualified customers with special situation. Part of the “Dream Team” for the whole inbound collections 7 consecutive months Became an “Inbound Hit Club” for 5 times Reason for Leaving: HSBC US credit cards was acquired by Capital One. It includes all employees who handled US cards and the building itself. Educa ti on- De La Salle University Dasmariñas Dasmariñas, Cavite Bachelor of Sc ience in Business Administration major in Entrepreneurship