Rose Ann Pasion

ROSE ANN M. PASION VIRTUAL ASSISTANT OBJECTIVE To be able to have a position that fits with my capability and explore my knowledge in a reputable company that can give me more knowledge and to share my ability in working. CONTACT Blk 62 Lot 13, Purok 5, Upper Bicutan, Taguig City- PERSONAL DATA SKILLS Excellent Communication Skills Effective in polite and professional approach Able to perform complex and varied task Work harmoniously with supervisors and co-employees. Well motivated person, fast learner. Computer literate. QUALIFICATIONS Dedicated and hardworking individual Willing to render overtime Willing to learn Willing to undergo training Willing to work in shifting schedule Willing to work during holidays and during weekends WORK EXPERIENCE Tata Consultancy Services, Process Associates Age: 27 Years Old Date of Birth: November 3, 1994 Gender: Female Civil Status: Single Height: 5’4” Weight: 50 kg Nationality: Filipino Religion: Roman Catholic Languages/Dialects: Tagalog and English March 6, 2019 – June 30, 2021 8th floor, 34th St. Corner Lane A, Bonifacio Global City, Taguig City, Philippines Analyzing company processes for delays, obstructions, and weaknesses. Advising on process upgrades to improve production rates and reduce costs. Assessing process orders. Servicing and maintaining production equipment. Troubleshooting processing issues. SLK Global Philippines, Process Associate July 27, 2018 - January 20, 2019 Vector 1&3 Building Northgate Alabang, Muntinlupa City Analyzing company processes for delays, obstructions, and weaknesses. Advising on process upgrades to improve production rates and reduce costs. Assessing process orders. Servicing and maintaining production equipment. Troubleshooting processing issues. Alorica Teleservices, Inc., Customer Experience Associate August 2, 2017 - March 10, 2018 M.J Corporate Plaza, Pasong Tamo Extension, Makati City Answer questions or discuss concerns with customers on the phone, via email, or through online chats Determine the best way to address customer needs Thoroughly explain how our products and services benefit the customer Process returns and exchanges Forward larger issues to management Keep accurate records of each customer interaction Alorica Teleservices, Inc., Customer Service Representative August 24, 2015 - August 1, 2017 M.J Corporate Plaza, Pasong Tamo Extension, Makati City Handles various incoming and outgoing collections-focused phone calls Resolves customer questions, complaints and collections inquiries in a professional, helpful manner Connects with existing and potential customers and aims to resolve inquiries related to receivables management Utilizes computer system to verify and document customer requests EDUCATION Tertiary: Polytechnic University of the Philippines Bachelor of Science in Applied Mathematics Major in Actuarial Mathematics 2012 - 2015, Taguig City | Undergraduate Secondary: Signal Village National High School High School Diploma 2008 - 2012 | Signal Village, Taguig City CHARACTER Mr. Jose Maria Marcelo Alorica Teleservices, Inc. Operational Manager- REFERENCES Ms. Geisha Andrian Bigornia Alorica Teleservices, Inc Customer Experience Supervisor-