Rose Ann Nazarene Libre

Rose-Ann Nazarene Libre Virtual Assistant / Customer Support Background Employment History Tru Water Filtration Group Pty. Ltd. (march 2018 - May 2019) Career Goals "Be blessed and stay positive, work hard with passion, make it happen." Core Strengths Administrative Tasks Attentive to details Multi-Tasker Eager to finish the every tasks Contact Details Phone: - Email Address:-Skype:-Date of birth: 01/31/95 Frequently Use Tools Laptop Headset w/ noise cancelation PLDT Fiber up to 20 mbps (internet Provider) Background Education College Graduate of Bachelor of Information Technology Major in Web Application Development - May 2013 Virtual Assistant/Customer Support Representative - Updating customer's orders and invoice (Xero) - Attending to customer's inquiries and giving support via Email and Live Chat (Zendesk), VoIP dialer (Inbound and Outboond Call) (Zoiper) Storm Media Ltd. (february 2017 - March 2018) Team Lead Social Media Customer Support Social Media Customer Support Assistant - Moderator of every Stores (Facebook Pages of clients) - Attending to customers inquiries via (Facebook Chats and Comments) - Monitoring agents performance and making report for KPI's and EOP (Spreadsheet/Google Docs) - Conducting Trainings and Interviews (Skype) ECS Operation(April 2018 - April 25, 2018) eBay Lister - Photo and caption editor (Paint) - Listing new release and best seller products on eBay Jannah's Boutique (January 23 , 2017 - March 2017) Social Media and Sales Assistant - Social Media Moderator - Photo and Videos Editor for Sales Marketmg - Attending to Customers inquiries