Rose Ann Lozarita

ROSE ANN F. LOZARITA Highly astute Online Chat Specialist offering a passion for working with others. Smart and determined about finding the right solution for the customer the first time. PROFESSIONAL SKILLS Ability to use positive language Self-assured professional with the desire to be challenged on the job while bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Understanding customer desires and providing customized solutions to build loyalty. Ability to communicate clearly Customer Engagement Customer Services Documentation and Reporting EXPERIENCE CHAT SUPPORT SPECIALIST | NOV 2019 - AUG 2020 Process Management PERSONAL SKILLS Creative spirit Reliable and professional Organized Time management Team player Fast learner Motivated Logical Moderator Solutions (LMS) as a Freelancer Worked closely with each customer's to carefully resolve issues within a timely fashion. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. CONTACT (+63) 961 - 933 - 8143- EDUCATION BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION, MAJOR IN EXECUTIVE RESOURCES MANAGEMENT University of San Carlos | 06/2014 - 04/2016 HIGH SCHOOL DIPLOMA Cabancalan National Highschool | 06/2010 - 04/2014