Rose Ann Fontanilla

CURRICULUM VITAE ROSE ANN FONTANILLA AMAZON PPC, SEO AMAZON ACCOUNT MANAGER EXPERT E-COMMERCE SPECIALIST “I’M HERE TO HELP TRANSFORM YOUR GOALS INTO REALITY” PROFILE SUMMARY With over 5 years of experience as an eCommerce Virtual Assistant, I’ve had the pleasure of helping businesses grow across various online platforms, including Amazon FBA and FBM, eBay, Walmart, Facebook Marketplace, Shopee, and TikTok Shop. I offer tailored support to help each business succeed in the competitive online marketplace. As an experienced Amazon Account Manager, I specialize in everything from optimizing product listings and managing inventory to handling order fulfillment and customer service. Additionally, I’m skilled in Amazon PPC and SEO, where I’ve helped businesses improve visibility, attract more customers, and increase sales through targeted ads and effective keyword strategies. My goal is simple: to streamline your operations, elevate your online presence, and drive results. If you're looking for a reliable, dedicated assistant who’s truly invested in your success, let’s connect and explore how I can help take your business to new heights! “I'M HERE TO HELP TRANSFORM YOUR GOALS INTO REALITY” ROSE ANN FONTANILLA |-| (- Binalonan, Pangasinan | 2436 | Philippines CONTACTS CONTACT DETAILS Mobile: (- / (- Whatsapp: (- Skype: live:.cid.7ba32d033032e00d Email:-Facebook: www.facebook.com/sweetlyrosegagawanan Linkedin: www.linkedin.com/in/rose-ann-fontanilla-a9 Onlinejobs.ph: https://www.onlinejobs.ph/jobseekers/info/889543 AMAZON SEO & PPC SKILLS Competitor Analysis Wasted Ad Spend Review Bid and Budget Optimization Keyword Research and Harvesting Add PPC Strategies to Campaigns PPC Campaign Creation and Adjustments Bulk Campaign Creation PPC Week Performance Reporting PPC Monthly Reporting PPC Search Term Report Analysis PPC Product Launch SEO Listing Optimization/Ranking “I'M HERE TO HELP TRANSFORM YOUR GOALS INTO REALITY” ROSE ANN FONTANILLA |-| (- Binalonan, Pangasinan | 2436 | Philippines AMAZON ACCOUNT MANAGEMENT SKILLS Brand Registry Reporting Hijackers and other unauthorized resellers Optimize Listing using Voice of the Customer/Customer Reviews Removing Negative Customer Feedback Inventory Planning/Health Maintaining IPI and Capacity(Restock limits) Pricing Health Manage Returns Case Log Management A+ Content Creating Brand Stores Account Health Management Variation Listing/Child and Parent SKU Product Launch Copy a product manually Bundle Image Listing Issues Relist a product manually and use a flat file Resolve the listing issue FBA Shipment Issues Fix Stranded Inventory Manage FBA Orders Manage FBM Orders Search Suppressed And Inactive Listings Resolve Search Suppressions Reduce Customer Returns Review Listing Accuracy Optimize Traffic and Conversion Optimize for Advertising Parent-to-Child Listing Update a price using a bulk file and manually Resolve Listing Quality Dashboard “I'M HERE TO HELP TRANSFORM YOUR GOALS INTO REALITY” ROSE ANN FONTANILLA |-| (- Binalonan, Pangasinan | 2436 | Philippines EDUCATION AND TRAININGS College: Associate in Computer Technology Urdaneta City University Trainings Amazon PPC & SEO Course Amazon SEO Course Amazon Account Management Master Class Amazon FBA Masterplan Amazon Product Sourcing Nesting Program Facebook Marketplace Dropshipping Year- Year- WORK EXPERIENCE 4giftsake Handmade Creations AMAZON PPC MANAGER (INTERN) June 2024 - December 2024 Part-time TASKS: Competitor Analysis Amazon SEO Wasted Ad Spend Review Bid and Budget Optimization Keyword Research and Harvesting Add PPC Strategies to Campaigns PPC Campaign Creation and Adjustments Bulk Campaign Creation PPC Week Performance Reporting PPC Monthly Reporting PPC Search Term Report Analysis PPC Product Launch “I'M HERE TO HELP TRANSFORM YOUR GOALS INTO REALITY” ROSE ANN FONTANILLA |-| (- Binalonan, Pangasinan | 2436 | Philippines WORK EXPERIENCE Harmony N More Co. A philanthropic company promoting healthy living through unique, innovative products. AMAZON Account Manager (Private Label) Jan 2024 - June 2024 TASKS: Keyword Research Listing Optimization Competitor Analysis Account Health Management Case Log Management Uploading of Flatfile Creates and Manages Variation Family Creation and Management of Listings Troubleshooting of Listing Issues Performance Notification Pricing Health Copy a Product Manually Image Listing Issues Review Listing Accuracy “I'M HERE TO HELP TRANSFORM YOUR GOALS INTO REALITY” ROSE ANN FONTANILLA |-| (- Binalonan, Pangasinan | 2436 | Philippines WORK EXPERIENCE LYON IMPORTS A diverse family of brands offering high-quality products across multiple categories. Amazon Account Manager (Private Label) Aug. 2023 - December 2023 TASKS: Account Health Management Rebrand from the previous brand ASIN Reinstated Uploading of Flatfile Creates and Manages Variation Family Troubleshooting of Listing Issues Upload a Video to your Seller Central Bundle Listing Fix Stranded Inventory Search Suppressed and inactive listings Case Log Management Feedback Manager Voice of the Customer Performance Notification Pricing Health Copy a Product Manually Image Listing Issues Product Removal on FBA Listings Resolve Listing Quality Dashboard Review Listing Accuracy “I'M HERE TO HELP TRANSFORM YOUR GOALS INTO REALITY” ROSE ANN FONTANILLA |-| (- Binalonan, Pangasinan | 2436 | Philippines WORK EXPERIENCE MIDDLEBROOK Providing quality goods to our customers across the USA. WALMART SPECIALIST August 2023 - December 2023 TASKS: Product Listing Monitor Performance Rate (VTR, ODR, Refund, Cancel Rate) Pricing Management Reporting: Generate and analyze performance reports. Customer Service: Handle inquiries and resolve issues promptly. TRANSCENDENT INVESTMENT LLC. TikTok Automation Account Manager (Part-time) April 2023-August 2023 TASKS: Product Research Product Listing Fulfillment Orders Upload Tracking numbers Customer Service Handling Returns and Refunds Handling Chargeback Promotion “I'M HERE TO HELP TRANSFORM YOUR GOALS INTO REALITY” ROSE ANN FONTANILLA |-| (- Binalonan, Pangasinan | 2436 | Philippines WORK EXPERIENCE Khonsue Invesment LLC. Help international drop shippers by managing their business Facebook Automation Account Manager Part-time) October 2022- March 2023 TASKS: Product Research Product Listing Fulfillment Orders Customer Service Upload Tracking numbers Handling Returns and Refunds Handling Chargeback Promotion Blue Kay Living Amazon Online Arbitrage Blue Kay Living is a US online marketplace from the great selection of Home & Kitchen items. Product Researcher (Part-time) September 2022 - February 2023 TASKS: Search for potential products on Amazon and prepare detailed presentations that explain why these products should be brought based on defined parameters. Create a Daily Product Sourcing Plan/Strategy. Search, analyze, and evaluate online suppliers and their product categories/product ranges in accordance with the company's profit and sales goals, as well as its budget. Consider various criteria when searching for and selecting products, such as competitor data, sales data, market/consumer trends, purchasing behavior, associated risks, and the overall business environment (such as pandemic). “I'M HERE TO HELP TRANSFORM YOUR GOALS INTO REALITY” ROSE ANN FONTANILLA |-| (- Binalonan, Pangasinan | 2436 | Philippines WORK EXPERIENCE Ministry Warehouse Dropshipping We aim to provide the best value to you Amazon VA Jul 2021 - August 2022 TASKS: Product Research Product Listing Create Variation Listing manually Process orders Troubleshooting of Listing Issues Editing & uploading Photos Updating Price Stranded and Suppressed Issues Voice of the Customer A-to-Z Guarantee claims Manage Return and Refund CTC Zhuhai CTC Electronic Co., Ltd, is a manufacturer dedicated to manufacturing desktop 3D printers and related printing supplies. eBay Dropshipping VA Nov. 2019 - May 2021 TASKS: Product Research Product Listing Process Orders Uploading Tracking Customer support Management Returns and Refund “I'M HERE TO HELP TRANSFORM YOUR GOALS INTO REALITY” ROSE ANN FONTANILLA |-| (- Binalonan, Pangasinan | 2436 | Philippines TOOLS & SOFTWARES I USE “I'M HERE TO HELP TRANSFORM YOUR GOALS INTO REALITY” ROSE ANN FONTANILLA |-| (- Binalonan, Pangasinan | 2436 | Philippines CHARACTERS REFERENCE Mariel Fernandez Coach AAM Amazon Brand Specialist E-Commerce Specialist Email:- Ruben Tiongson Lucina Mahumok E-commerce Strategist / Coach Email:- Kayroline Tumbaga E-Commerce Account Manager Contact No.: (- Mary Grace Villasante E-Commerce Account Manager Contact No.: (- Coach Amazon SEO & PPC Founder Sandbox PPC Specialist Email:- Janish Acain E-Commerce Account Manager Contact No.: (- EQUIPMENT SET - UP Personal Computer: Processor: Intel(R) Core(TM) i5-9400 CPU @2.90GHz Installed Ram: 16gb / 480gb SSD memory System type: 64-bit operating system, x64-based processor LAPTOP: Processor: Intel(R) Core(TM) i5-7200 CPU @2.50GHz Installed Ram: 12gb System type: 64-bit operating system, x64-based processor “I'M HERE TO HELP TRANSFORM YOUR GOALS INTO REALITY” ROSE ANN FONTANILLA |-| (- Binalonan, Pangasinan | 2436 | Philippines