Rose Ann Domingo

Rose Ann B. Domingo Customer Service ǀ Executive VA My mission is to help my clients achieve their short and long-term goals through strategic planning and provide an excellent service to customers to increase repeat and new customers to generate more profit.- roseannbdomingo SKILLS Customer Service Call Handling Email Support Live Chat Problem Solving Solution Oriented Business Management Interpersonal Canva cv QUALIFICATIONS c 5+ years Customer Service Experience Knowledge in Microsoft Office Open to Shifting Schedule Proven knowledge in Sales Ability to Build Rapport Can handle irate customers Previous Experience in Cold Calling Manila, PH HOME-BASED EXPERIENCE ECOMMERCE CUSTOMER SERVICE SPECIALIST December 2021 – June 2022 Costway  Assisting customers through call, live chat and email  Helping customers’ about returns, missing parts and order processing issues  Checking delivery status  Answering customers’ inquiries about promotions REAL ESTATE/EXECUTIVE VA September 2019 – May 2020 Amped Home Solutions  Calling clients to follow up, schedule and appointment or ask for information  Replying to clients through FB  Oversee and set the client’s schedules, team meetings and travel arrangements  Email Management  Execute office management tasks  Getting CMA reports  Skiptracking  Making contracts through Docusign  Creating invoices for the team’s expenses through Stripe Rose Ann B. Domingo Customer Service ǀ Executive VA WORK EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE August 2017 – December 2018 TP Phils. (Hawaiian Airlines)  Answering phone calls and inquiries  Assisting customers with their flight schedule  Booking flights and rescheduling  Resolves customer complaints by explaining the solution and ensure resolution  Recommends potential products or services SALES COORDINATOR March 2017 – June 2017 Thermovar Pipes Sales & Services  Assisting field agents before visiting the client  Coordinate with existing and new clients  Creating and approving quotation  Creating sales report TELEMARKETER ǀ TEAM LEADER October 2014 – January 2017 Foodsphere Inc.  Contacts businesses or individual by phone to offer products and services  Responds to inquiries and follow up the initial sales contact  Maintaining records of customer’s accounts and keeping their loyalty  Scheduling appointments with prospective customers  Creating promotion for products  Conducts client surveys to obtain information  Creating sales report and presentation BUILDING RECEPTIONIST-ADMIN March 2014 – Spetember 2014 Phil. Stock Exchange Centre Condo. Corp  Welcomes visitors and clients  Maintains security by issuing badges before entering the building  Distributing mails for different offices