Rose Ann Dieron

ROSE ANN QUINTO DIERON PROFILE DETAILS --Philippines https://sites.google.com/view/oandieron live:.cid.c4b2fdcedfd76982 SKILLS Multitasking Skills Data Verification and Maintenance Trustworthy Strong Analytical Skills Critical Thinking Skills Excellent Communication Skills Excellent Typing Skills ACHIEVEMENTS Consistent in CSAT, FCR, DSAT% Nike Top Agent Performer (Monthly/Quarterly, May 2018 - Feb 2020) Microsoft Amazing Everyday Awardee -) Nokia Top Chat Agent (P1, P2, P8, Q1 2015) Nokia Top Chat Agent (P4, 2013 - P7, 2014 REFERENCES KRESTYL CAROL ROSALES HKT TELESERVICES - MELVIN DIERON JP MORGAN CHASE & CO - 9 years of Customer Service in BPO industry with proven ability to establish and maintain excellent communication with the clients may it be verbal or written. Identifying consumer needs are my expertise. Willing to opt for new opportunities and go beyond my comfort zone. EMPLOYMENT HISTORY Customer Service Advisor II, CONCENTRIX - CVG Quezon City | November 2016 - January 2021 Nike Retail Account Chat and Email Support Handles pre and post purchase order concerns: order status, process refunds, item specifications, product issues, claims and complaints Communicate with consumers up to 3 chat windows Provides email follow up for consumers interacted from chat Customer Service and Technical Support , HKT TELESERVICES Pasig City | November 2011 - July 2016 Nokia/Microsoft Account Tier 1.5 Chat and Email Support Handled UK, Ireland and North American consumers Troubleshoot Nokia and MS phones from low end to high end models Remote support to consumer’s mobile phone and desktop if possible Give basic information and resolution through chat up to 4 windows Email Backup – make a follow up and provide an outbound call for consumers with open cases Ticketing Support, HKT TELESERVICES Pasig City | July 2016 - Nov 2016 TigerAir Account Phone Support for Singaporean, Souteast Asian consumers Provide flight details, refunds, cancellation of flights, amendments, complaints Upselling in terms of seat, meal and extra luggage EDUCATIONAL HISTORY BS Nursing, Dr. Yanga's Colleges - 2010 High School, St. James Academy - 2006 Elementary, Plaridel Elementary School - 2002