Rose Ann Canlubo

Rose Ann Canlubo-| - | LinkedIn | Metro Manila, Philippines Professional Summary Operations and Escalation Specialist with 4+ years of experience in compliance operations, document review, risk prevention, and escalation management. Skilled in SOP enforcement, fraud detection, ERP and e-commerce tools, and cross-functional collaboration. Recognized for attention to detail, analytical decision-making, and ensuring process integrity in fast-paced environments. Core Skills • Document Review & Verification • Compliance & SOP Enforcement • Fraud & Risk Prevention • Escalation & Root Cause Analysis (RCA) • KPI Tracking & Performance Reporting • SOP Development & QA Monitoring • Cross-Functional Collaboration • Process Improvement & Workflow Optimization • Tools: Microsoft Office Suite (Excel, Word, PowerPoint), Google Workspace, ERP Systems (Order Management, Logistics, Reporting), Salesforce, E-commerce Platforms & Tools Professional Experience VXI Global Solutions – LG CNS Order Management Account Partner & Coordinator / Team Leader | Dec 2023 – Jul 2025 - Managed escalations (Presidential Liaison), conducted RCA, and implemented preventive solutions. - Reviewed SOPs and tested ERP tools for compliance alignment and process improvement. Partnered with U.S.-based clients in daily/weekly reviews on compliance and KPI attainment. Conducted QA, workflow monitoring, and compliance data reporting. Achievements: Top Site Team Leader (2024, Q1 2025), Top Client-Side Team (Q2 2024). VXI Global Solutions Associate POC – Presidential Liaison | Jun 2023 – Dec 2023 - Handled trust and compliance escalations at the highest level. - Conducted risk assessments and aligned resolutions with policies. Achievements: Integrity Awardee (2023), Top Account Associate (Q2 2023). VXI Global Solutions Account Associate – Ecommerce | Nov 2022 – Jun 2023 - Processed returns/refunds and compliance documentation. - Generated operational and productivity reports. Achievement: Top Account Associate (2023). Earlier Roles -) Sales Associate (AT&T) – Postpaid telco support, billing, and plan/device sales. Technical Specialist (Samsung US) – Technical support, repair scheduling, and escalation tickets. Customer Service Representative (TalkTalk UK) – Connectivity, billing, and technical assistance. Focus: Policy compliance, escalation handling, and accurate documentation. Achievements Top Site Team Leader – 2024 & Q1 2025 Integrity Awardee – 2023 Top Account Associate – Multiple Quarters Top Team – Q2 2024