Rose Aman

ROSE-LYD ANN Z. AMAN Block 8 Lot 6 Falcon St. Camella Homes Woodhills City of San Pedro, Laguna 4023 Philippines Contact number: - E-mail address:-Skype ID: rose.aman18 OBJECTIVE ∙ To demonstrate capacity to provide comprehensive support for executive-level staff, excel at scheduling meetings, coordinating travel, providing exceptional customer service and managing all essential tasks acquired over 7 years as an Executive Assistant or similar function. CAREER SUMMARY ∙ Virtual Assistant excellent in (1) performing all administrative support tasks; (2) creation of presentations and reports; (3) calendar and travel management; (4) customer and client related support via phone and email; and (5) social media accounts utilization. ∙ Virtual Team Supervisor who have worked with virtual companies with staffs working in my country, experienced (1) in virtually managing a small numbered team, (2) in implementing service level agreement and above and beyond customer service, and (3) in maintaining client–staff–customer relationship. ∙ Social Media Marketer with all-round expertise in the utilization of social media accounts to maximise efforts and compliment the strategies in order to provide an exceptional social media content. ∙ Customer Service Representative who have done both inbound and outbound calls. Catered to different accounts ranging from banking, medico-legal, insurance and general customer service. ∙ Graphic Designer who focused on creation of marketing collaterals such as but not limited to business cards, posters, flyers, brochures, CD covers, etcetera. ∙ ∙ ∙ ∙ ∙ Microsoft Office (Word, Excel, Powerpoint, Publisher, Outlook) · Gmail · Calendar Adobe Photoshop · Adobe Illustrator Wordpress · A1 Law Software · eCandidus Facebook for Business · Twitter · Instagram · Pinterest · Google+ Zillow – Seize the Market – RedX – Been Verified – Zapier ∙ ∙ ∙ ∙ Improved team performance output on daily reports Organized executive calendar and efficient travel schedule. Delivered high ROI to clients and met KPIs through well-managed social media accounts Minimized staff confusion through the in depth and easy to understand memos, presentations and reports. TOOLS PROFICIENCY CAREER HIGHLIGHTS PROFESSIONAL EXPERIENCE VIRTUAL ASSISTANT Self-Employed (Work from Home) Feb 2014-Present Key achievements: ∙ Consistently provide Virtual Assistants based on client’s specifications. ∙ Honed my knowledge and expertise in Client relation, customer handling and team management. Job responsibilities: ∙ Did customer service via outbound calls to facilities to obtain medico-legal files of Workers’ Compensation and Personal Injury cases for a copy service client in California. ∙ Reviewed medical records for upcoming doctor’s evaluation for physicians ∙ Provided services to my clients in the Real Estate industry with tasks such as research, data ∙ ∙ entry, leads reporting, automation, leads auditing, listing management, system management, skip tracing, etc. Acted as outbound representative doing survey to top law firms in the United States to offer legal hiring services of a client based in Christchurch, New Zealand. Provided services such as but not limited to graphic design, customer service, email management, research, website maintenance and management, data and order entry, etc. VIRTUAL ASSISTANT Hammerulo Data Corporation August 2016-January 2017 Key achievement: Consistently provide Virtual Assistance to the company’s executives based in the United States. Learned more about reputation building through social media. Learned how to work on a Linux operating system. Job responsibilities: Did customer services via inbound and outbound calls for several clients. Categorized and summarized personal and business expenses of the company’s executives. Performed social media activities for a reputation company. EXECUTIVE VIRTUAL ASSISTANT May 2013-January 2014 Virtoren Services, Inc. (Staff Virtual) Staff Virtual provides professionals in the Business Process Outsourcing industry with an integrated back office system. Key achievements: ∙ Contributed in the planning and execution of website and/or online marketing related strategies, campaigns and activities. ∙ Commended by clients for in-depth email marketing strategy and customer service. ∙ Supported in the utilization of social media accounts which eventually adds customers to the client. Job responsibilities: ∙ Individually performed customer service through email ∙ Managed SEO/SEM campaigns ∙ Worked with WordPress for website maintenance and management ∙ Served banner ads using Google Ad Exchange for added traffic. ∙ Supported in the development of online marketing materials and activities. VIRTUAL ASSISTANT Scribewell Ltd., Inc. A Healthcare documentation company. August 2010-February 2013 Key achievements: ∙ Acted as Virtual Account Manager for a web development company in California, managing social media accounts and SEO related tasks. ∙ Helped built the Virtual Assistant department of the company from recruitment to operations. Job responsibilities: ∙ ∙ ∙ ∙ Managed daily workload of patient’s data and client concern Spearheaded the back office medico-legal team in doing tasks for a Law Firm client. From analysing and reviewing medico-legal cases, filing reports and documents to the court’s specialised website, contacting doctors, insurance companies, and other lawyers via email for certain questions for a particular Workers’ Compensation case. Performed website management and a little bit of lead generation and e-commerce for a client based in Santa Monica, California. Created marketing collaterals for the company. CUSTOMER SERVICE REPRESENTATIVE Eastwest Banking Corporation One of the Philippines’ local banks. December 2009-May 2010 Key achievements: ∙ Provided customer service using high service level agreement. Job responsibilities: ∙ Performed inbound customer service to credit card holders with their inquiries, requests and complaints. ∙ Updated customer information on the onset of call. EDUCATION Bachelor of Science in Information Technology Major in Interactive Multimedia Design and Animation -) St. Scholastica’s College Manila (www.ssc.edu.ph), Philippines PERSONAL DETAILS Date of Birth: October 18, 1988 Age: 28 Civil Status: Single Religion: Roman Catholic Nationality: Filipino Citizen: Philippines Hobbies and Interests: Traveling, Cooking, Read books and magazines, Technology, Wellness