I am enthusiastic , reliable and hardworking individual who has more than 5 years of experience giving professional, efficient and highly quality service to various BPO companies.
-Highly exposed in handling training and coaching to improve representatives’ soft skills and language skills.
-Specialized in module creation, content development and presentation designs.
-Experienced in dealing and interacting with Clients as well as Service Delivery team
-Solid performance management and people development skills.
-Exceptional in delivering reports, analytics and action plans (with follow through and end results).