Rosanna Karyl G. Bobis

My experience in customer service is highly regarded, as it demonstrates in handling a large call volume and responding to dozens of emails simultaneously. My technical knowledge about support as well as account handling is a reflection of my ability to think on my feet when solving queries effectively. It ensures swift customer response as I can multi-task well in managing inbound and outbound calls as well as emails. My background in both telecommunications and finance helps me better assist customers, particularly in complex inquiries. Detailing is also a prime area for billing and account support to ensure accuracy of information and proper resolution of inquiries. My patience and empathy come into view while dealing with frustrated clients; I show my calm and understanding attitude towards challenges. Also, my experience about skip tracing has proven how effective I am in acquiring information to solve problems. Hence, such a quality stands me at a perfect par for becoming a customer representative since one can provide utmost support in dealing with a myriad of customers.