Rosanna Año

ROSANNA AÑO Customer and Technical Support +- - 60 Sampaguita 1, Batingan Binangonan, Rizal, 1940 EDUCATION Bachelor of Science in Mathematics University of Rizal System 2009 - 2013 Secondary Education Shining Light Academy Christian Academy 2001 - 2005 SKILLS Analytical Skills Problem Solving Skills Adaptability Critical Thinking Learning Agility Communication EXPERTISE PROFILE With over 9 years in Customer Service, I bring hands-on experience, analytical prowess, and effective communication skills. I excel in problem-solving, data analysis, and decision-making, making me a valuable team player. My track record proves my ability to contribute positively to dynamic work environments WORK EXPERIENCE ResultsCX Aug 2018- May 2024 Quality Assurance Analyst Assess calls to ensure that agents deliver a high-quality customer experience. Work together with Operations (OPS) and clients to establish standardized processes for evaluating agents. Ibex March 2018- Aug 2018 AT&T Billing and Sales Delivered outstanding customer service by aiding callers with their billing concerns, troubleshooting, and upselling. Convergys Nov 2014- Jan 2018 Technical Support Representative Customer Support Delivered outstanding customer service by aiding callers with their VoIP Technical Support concerns, troubleshooting, facilitating replacements, and arranging Facebook Ads dispatches as necessary. Amazon PPC Amazon Product Research LANGUAGE English Tagalog REFERENCES Carl Manning Quality Assurance Manager Email :- Ian Pastrano Trainer Email :-