ROSALYN R. ORENZA
VIRTUAL ASSISTANT
CUSTOMER SERVICE SUPPORT
Determine to work in a
dynamic, challenging and
growth oriented company that
allows me to utilize my
knowledge and experience in
contributing growth and
success of the company.
HERE'S HOW YOU CAN
REACH ME--RosalynOrenza
LET'S CONNECT
PROFESSIONAL SKILLS
Computer Skills
Administrative
Customer Service
Hard Communication Skills
Time Management Ability
APPS & TOOLS
Microsoft
Google
Email & Chat
Canva
Trello
INTEREST
TRAVEL
INTERNET
PLANTING
MUSIC
VIRTUAL ASSISTANT SKILLS
Expert in Google Products and Microsoft Office
Strong Administrative Skills and Multi-task.
Internet Research
Excellent in Phone, Email, Organization and Communication skills
Data Entry, Product Listing and Optimizing
Managing Account Inventory, Returns and Exchange of items
CUSTOMER SERVICE SKILLS
Clear Communication Skills Phone, Email and Live Chat
Excellent in Answering Question and Resolving Problems
Provides Information about Products Services
Time Management and Flexibility
Empathy Ability
CAREER PROGRESSION
RECEPTIONIST
HEAD OFFICE DEPARTMENT
FIBREX CONSTRUCTION LLC, ABU DHABI, UNITED ARAB EMIRATES
Provides high level of administrative support by handling
information request and performs clerical functions such as
preparing correspondence, arranging conference calls and filing
of important office records.
Handles incoming calls and outgoing calls that provide
information for customer’s inquiry.
Takes verbal and written messages and transmit them to the
exact person.
Assists visitors and greet them politely, leaving a positive
impression of the firm in their minds
Categorizes leads according to customer response for future use
by the company and registered key information into online
Coordinates with HR Department to assist enter some data of employee’s information
to Microsoft Access; encodes files to Microsoft Excel and Microsoft Word.
Collects emails and replies as per instruction of seniors and client assistance.
Computes time sheets for the over time of the labors
RECEPTIONIST
HILLS ABU DHABI, SAMA TOWER AND AL AIN TOWER
IMPACT FOR SERVICES & SPORT CONTRACT, ABU DHABI, UNITED
ARAB EMIRATES
Computerized monthly report.
Handling daily reports of accident, incident, and lost & found.
Responsible of all the payments that made by the tenants for personal training.
Maintaining old and new files according by dates and names.
Used computerized systems that involve customer information
Issue a receipt to the customer and return the appropriate change.
Responsible of making booking for the spa, private gym lesson and swimming lessons.
OFFICE SECRETARY
SERVANT SECURITY SYSTEM, CAGAYAN DE ORO CITY, PHILIPPINES
Handling incoming & outgoing calls and operate office equipment’s such as fax
machine, photocopy machine.
Receiving & sending e-mails and provide transaction letters for the client.
Bookings (ticket & hotel) and Maintaining files.
Deposit money to bank and withdraw money for the salary of the employees.
Organize schedule and meeting plan.
Establish the administrative work procedures for tracking staff’s daily tasks.
Collected and coordinate the flow of internal and external information.
ACADEMIC BACKGROUND
FHMOMS ONLINE UNIVERSITY
INTRODUCTION TO FREELANCING
SYSTEM INFORMATION TECHNOLOGY (STI) COLLEGE
DIPLOMA IN INFORMATION TECHNOLOGY
CHARACTER REFERRENCE
Maria Korina Bertulfo
-
@fhmoms.com
CERTIFICATE
