Rosalyn Durban

REAL ESTATE VA - US INVESTOR SUPPORT JAN 20 1 9 - Present

Operations & General Manager

Became a Lead Manager - Calling homeowners and commercial lead list to see if they are interested selling their house or properties for setting an appointment. (Sales dialer used-triple dialer and using Podio CRM)

• Answering phone calls - Data Entry and using of Google Sheet.
• Getting leads using probate lead using CAD records and knowledge of MLS.performing comparative market analysis. (property comps), skip tracing. Used of Podio CRM, Knowledge of Dotloop and Docusign and Online directories such as whitepages and the like.
• Social Media Posting, basic graphic design via canva - Craigslist Posting
• Knows Zillows , Redfin, Realtor.com, Trulia and other website platform
• Lead Data Management, organizing data.
• CRM Management and Lead Contact Database Updates
• Beginner w/ KV Core, Liondesk, REI Blackbook, Mojo
• Email Marketing & Correspondence.
• Track lead stages (Ex: From Initial closing, follow-up through closing)
• Checking Incoming leads from Carrot Website
• Posting new properties to promotional websites to gain exposure on new properties, updating tracking spreadsheets, administrative tasks.
• Pull list from different sites like Listsource, Listability. Propstream, Property Radar.
• Run comps in MLS and Propstream
• Send mailers using Propstream and Yellow Letters.
• Importing leads through Podio for cold callers and Batchleads for texter. - Gathering cash buyer leads from different sources, - website leads, craigslist, FB groups..
• Attending Trainings and Webinars
• VA support, giving updates and instructions, onboarding new team member, giving and setting up tools (slacks, timedoctor, smrtdialer etc - Contact point of person - Researching Task.
• Creating Deal Showing in Podio and preparing contracts.
• Automation Integration - Ex: Incoming lead from FB leads to Podio, website lead to Podio, setting notification through gmail using zapier.

VIRTUAL ASSISTANT/ SOCIAL MEDIA SPECIALIST Online Seller/Event Ticketing/ Nov 2018 - Feb 2019

I was able to help small business owner online selling for his Instagram account growth and development, audience engagement, finding leads and influencer to promote the company link to their bio used hashtag to find interest and community for a targeted niche. reach out to influencer and send DM Also able to help big event ticketing company in the US finding contacts and leads to sell tickets for B2B & B2C for their events.

Create and writing content and copywriting for event, posting to different sites like FB pages, Eventbrite, Meetup, Alignable Calendar management, scheduling post using hootsuite, buffer

Able to used Mailchimp and Get Response to send bulk to email list. Wordpress and Kartra content update. Knowledge of project management tools like Trello and Workast in slack, channel Knows basic video editing in youtube.

VACATION RENTAL HomeAway UK (Full-time)

Customer Support Receive calls, chat and email handling.

Coordination between property owner and traveller Assist property owner with their property listing on the HomeAway UK website Assist with review moderation. Coordination with other departments like Trust & Security team in the UK Research task

Well rounded VA and Experience working as customer support, relationship associate, freelance researcher, email response handler, and data entry specialist. I can handle large workloads, prioritize my tasks and work with very minimal supervision.

I am seeking the opportunity to do data entry, email response handling, freelance writing and research for your business. I am a hardworking, dedicated, and efficient professional who is motivated to succeed. I am capable of multi-tasking and disciplined with the ability to work unsupervised. I have fast data entry skills and capable of internet research. My ultimate goal is to provide professional and high-quality service to guarantee the utmost client satisfaction.