Rosaline Wairimu Njoroge

ROSALINE WAIRIMU NJOROGEEXECUTIVE VIRTUAL ASSISTANCE Location: Kenya | Open to Global Remote Work Calendar Management | Travel Planning | Inbox Management | Research ●​ Executive Virtual Assistant with a track record of optimizing calendars, managing high-volume email inboxes, and coordinating complex travel to eliminate scheduling conflicts and missed opportunities. ●​ Experienced in streamlining workflows with Asana, Trello, and ClickUp, reducing task delays freeing up executive time for strategic priorities. ●​ Skilled at preparing clear, data-driven reports, conducting in-depth research, and providing actionable recommendations to support decision-making. ●​ Committed to maintaining absolute confidentiality while delivering reliable, detail-oriented support that keeps operations running smoothly and efficiently. Work Experience Executive Virtual Assistance ​ ​ NovaCore Labs- (CEO) ​ ​ ​ ​ ​ ​ ​ ​ ​ June 2024-Nov 2024 Remote ●​ Manage 50+ monthly calendar entries, coordinate meetings, trips, and appointments with zero scheduling conflicts. ●​ Oversee 200+ weekly emails, prioritizing and responding within 24 hours, and reach zero inbox by 35%. ●​ Prepare 10+ weekly reports and presentations, ensuring timely, informed decisions. ●​ Introduced Asana/Trello to streamline workflows, reducing task delays by 40%. ●​ Research vendors, trends, and tools, saving 10 staff hours monthly through in-depth recommendations. ●​ Handle sensitive matters with 100% confidentiality, ensuring trust and compliance.​ Customer Support Representative ​ ​ Blazenet Home Fiber ​ ​ ​ ​ ​ ​ ​ ​ May 2025-Present On Site ●​ Responded to 50+ daily customer inquiries via phone, email, and social media, maintaining 95% satisfaction rate. ●​ Resolved service issues within 24 hours, reducing repeat complaints by 30%. ●​ Managed client accounts and records with 100% accuracy using digital tools. ●​ Coordinated with technical teams to ensure timely installation and issue resolution for 20+ clients weekly. Travel Planning ​ ​ ​ Phinlander Fleet Safaris ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ Dec 2024-March 2025 Remote ●​ Managed travel arrangements for clients, including flights, accommodations, and itineraries, guaranteeing zero booking errors. ●​ Coordinated 15+ monthly business and leisure trips, aligning schedules with client calendars for seamless travel. ●​ Researched and recommended destinations, vendors, and services, saving clients up to 20% in travel costs. ●​ Prepared detailed travel documents and presentations to support informed client decisions. Skills ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Calendar Management Email Management & Follow-up Travel Planning & Itinerary Creation Meeting & Event Coordination Client Relationship Management (CRM) Report & Presentation Preparation Research & Data Analysis Workflow & Process Improvement Task Management (Asana, Trello, ClickUp) Google Workspace & Microsoft Office Communication Tools (Slack, Zoom) ●​ High-Level Administrative Support Education Nyeri National Polytechnic Diploma in Tourism Management Professional Training ALX Africa Virtual Assistance Training- August 2025 Training included: ●​ ●​ ●​ ●​ ●​ Remote administrative support Calendar and inbox management Task & project coordination Professional communication Productivity tools for remote work