Rosaline Kuthii Njagi

 Rosaline Kuthii Njagi P.O Box 1199-Embu, Kenya         Telephone no:- Email:-Bio Data Gender: Female Year of Birth: 1989 Nationality: Kenyan Personal Profile A result-driven professional with aspiring progressive career. I am self-driven, ambitious, innovative, analytical, a fast learner, and pride myself as a true team player with good interpersonal skills. I strongly believe in honesty, integrity and reliability. I desire to work within a challenging and rewarding environment, which will give me an opportunity to utilize my acquired skills, apply my academic knowledge that leads to both personal and organizational growth to higher standards. Education Nov - Dec 2011 Microsoft Office suite, Accounting Packages Ark net Computer College 2010 – 2011 Certificate and Diploma in Human Resources Management Kenya Institute of Management 2004 – 2007 Kenya Certificate of Secondary Education Ngiriambu Girls’ Secondary School Skills / Abilities PROFESSIONALISM: Knowledge of general office and administrative support including administrative policies, processes and procedures. Demonstrates professional competence and mastery of subject matters; and efficient in meeting commitments, observing deadlines and achieving results; shows persistence when faced with difficult problems or challenges. PLANNING & ORGANIZING: Develops clear goals that are consistent with agreed strategies. Identifies priority activities and assignments. Allocates appropriate amount of time and resources for completing work. Foresees risks and allows for contingencies when planning. COMMUNICATION: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication. ICT Competence: Good command of Microsoft Office tools, outlook, word processing, data handling and processing, presentation, operating systems and internet. November 2020–July 2023 BELO HORIZONTE LTD POSITION: OPERATIONS /ADMIN MANAGER Responsibilities: Business Management & operations: entails overseeing inventory, ordering and maintaining sanitation standards in public and internal areas, ensure organization’s processes remain legally compliant, perform quality controls and monitor production Financial Management: management of budgets and forecasts, control operational costs, analyzing financial data to identify opportunities for improving profitability Management of employees: this includes hiring, training, supervising and coordinating work and schedules, monitoring performance as well as developing good working relationships. Customer service management: this entails handling all customer complaints, responding on official enquiries and finding ways to improve and/or maintain excellent customer service May 2016 –March 2020 Oak Place Hotel Conference & Training Centre POSITION: Front Office/Reservations Manager Responsibilities: Receive Visitors: the role included but not limited to receiving visitors appropriately; determining their needs in a professional manner; efficiently directing them to the appropriate service desks; maintaining the visitors’ register; and offering hospitality where appropriate. Telephone call management: entailed answering and addressing incoming phone calls in a timely and polite manner; clearly determining the purpose of the call and providing correct information; taking and delivering messages accurately and completely.  Mail management: this includes sorting and distributing incoming mails; preparing outgoing mail for pick-up and organizing courier deliveries. Clerical duties:  maintaining equipment and reporting any malfunctions; monitoring, controlling and ordering office supplies; and scheduling and follow up of appointments. Management of reception area: this include ensuring the reception area is clean, orderly and neat; ensuring the general ambience of the space is at its best at all times. Providing expert advice with respect to conditions of service, duties and responsibilities, privileges and entitlements as per the client’s needs and expectations Leading and coordinating the preparation and implementation of the work program and budget to ensure compatibility with the competitors as well as the market structure Established and maintained a set of sound policies, procedures and standards which are consistent with hotel’s policy and practice in order to ensure proper management and control of corporate accounts Sept 2013–Dec 2015 Beyond Yummyz Ltd POSITION: Restaurant Manager Responsibilities: Observe and monitor staffs’ performance to ensure company’s rules and regulations are being followed. Identify staffs’ actions and evaluate whether they meet hotel’s standards. Managing budgets and financial plans as well as controlling expenditure. Setting and ensuring the set targets and profits are achieved. Analyzing and devising marketing and revenue management strategies. Planning work schedules for team members. Supervising maintenance, supplies, renovations while ensuring compliance with licensing laws, health and safety and other statutory regulations. Sept 2011 –Aug 2013 Two Four Seven Services Ltd POSITION: Front Office/ Admin Assistant Responsibilities: Ensure the reception area is clean and tidy at all times Screen telephone calls, enquiries, requests and handle them appropriately Receive, sort and distribute mails as well as respond to incoming emails and letters Provide answers to routine enquiries or refer them to the respective personnel. Monitor visitor access and maintain security awareness Facilitate for meetings with scheduled visitors Order, monitor, maintain and distribute stationery and consumables Organizing payment of utility bills. June - Sept 2011 Kenyatta National Hospital POSITION: Intern, Human Resource Department Responsibilities: Drafting release and request letters Processing leave letters Handling and calculation of lo-cams Processing staff pension and insurance letters. Processing allowance and salary advance Budgeting for training and development programs Drafting introduction letter to the embassies for passport and entry visa Computing acting & special duty allowance Referees Jespher Ogero Senior HRM, Servco (Belo Horizonte) Ltd-- Regina Kiragu Admin Executive, Beyond Yummyz-- Elizabeth Muhati GM, Oak place Conference Centre--