Rosalinda Luna

Rosalinda Luna Aldave Business Director Address 59843, Jacona Mexico WWW https://bold.pro/my/angelis- Phone- linares-/493 E-mail- Objective: Driven business admin/director with 8 years of experience in leadership and organizational development. Persuasive communicator and decisive team manager. Demonstrated strong business acumen with in-depth knowledge of operations and sales management. Skills Team guidance Workforce improvements Company organization Succession planning Skilled in ADP, Quickbooks, and AppStack. Human resources Supply Chain Management Budgeting and forecasting Staff Management Business planning Strategic planning Business administration Employee relations and conflict resolution Work History Mar 2021 - Executive Director of Human Resources Current Alliance Health, Miami Handle and process payroll for all 4 companies as well as remote agents payroll Handle tax discrepancies regarding payroll, submit unemployment disputes Kept up with reports Worked with 5 different departments to ensure all company stayed with in budget to secure profit and not loss for business. Liaised between multiple business divisions to improve communications. Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects. Coordinated and engaged with leadership in planning and organizing calendars, events and activities. Manage call center representatives to make sure they answer calls, book appointments, assist customers with questions and concerns, look for lab results and email them to customers. Answered employee inquiries regarding health benefits and 401k options. Structured compensation and benefits according to market conditions and budget demands. Addressed employee conflicts with appropriate urgency, following all corporate procedures. Monitored and handled employee claims involving performance-based and harassment incidents. Maintained company compliance with local, state, and federal laws, in addition to established organizational standards. Provided immediate updates to entire employee pool when policies and procedures were altered. Handled on-boarding process for newly hired employees and distributed all paperwork. Maintained human resources regulatory compliance with local, state and federal laws. Conducted exit interviews to better understand reasons why employees were separating from company. Interviewed potential hires, negotiated salaries and benefits and performed reference checks. Managed other HR staff and oversaw completion of tasks and initiatives. Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements. Created and delivered HR training sessions to staff, managers and executives. Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency. Jul 2018 - Operations Manager Mar 2021 Alliance Health, Miami Devised processes to boost long-term business success and increase profit levels. Identified and resolved unauthorized, unsafe, or ineffective practices. Set, enforced, and optimized internal policies to maintain responsiveness to demands. Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow. Introduced new methods, practices, and systems to reduce turnaround time. Led hiring, onboarding and training of new hires to fulfill business requirements. Developed systems and procedures to improve operational quality and team efficiency. Supervised operations staff and kept employees compliant with company policies and procedures. Developed and implemented strategies to maximize customer satisfaction. Increased profit by streamlining operations. Scheduled employees for shifts, taking into account customer traffic and employee strengths. Trained and guided team members to maintain high productivity and performance metrics. Assisted in recruiting, hiring and training of team members. Mitigated business risks by working closely with staff members and assessing performance. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. Reported issues to higher management with great detail. Trained new employees on proper protocols and customer service standards. Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms. Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets. Dec 2016 - English Teacher Mar 2018 Harmon Hall, Durango, Durango Taught intermediate and higher levels for all adults and teens. Prepared and implemented lesson plans covering required course topics. Utilized multimedia strategies and technology to convey information in fresh and interesting ways. Led interesting and diverse group activities to engage students in course material. Prepared comprehensive English curriculum for multiple classes. Planned dynamic lessons to increase student comprehension of books and literary concepts. Supported student skill development in alignment with personal and academic goals. Created and implemented activities to foster critical thinking skills of students. Assessed student progress and provided feedback to improve performance and establish academic success. Designed and implemented assessments to measure student progress in English language learning. Coordinated activities to encourage interest in reading. Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues. Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills. Facilitated group discussions to explore works of literature. Led classroom discussions to encourage students to analyze literature critically. Tutored students struggling with course material. Advised students and provided guidance on academic progress. Presented guest lectures at conferences and other events. Evaluated and graded students' essays, projects and exams. Created and administered interactive activities for students. Sep 2016 - Administrative assistant Nov 2016 American Medical Group, Hobbs Executed record filing system to improve document organization and management. Sorted and distributed office mail and recorded incoming shipments for corporate records. Scheduled office meetings and client appointments for staff teams. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data. Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff. Assisted development and implementation of new administrative procedures. Created and maintained databases to track and record customer data. Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail. Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files. Assisted coworkers and staff members with special tasks on daily basis. Liaised between clients and vendors and maintained effective lines of communication. Completed forms, reports, logs and records to quickly handle all documentation for human resources. Supported company leaders by managing budgets, scheduling appointments and organizing itinerary. Organized paperwork such as charts and reports for office and patient needs. Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability. Supported office staff and operational requirements with administrative tasks. Verified insurance coverage to prepare for upcoming patient appointments. Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing. Conducted insurance verification and pre-authorizations and managed patient charts. Answered incoming calls, routed messages and resolved patient inquiries within target timeframes. Apr 2012 - Teller Director Nov 2016 Bank of America, Financial, Hobbs Skilled at working independently and collaboratively in a team environment. Used critical thinking to break down problems, evaluate solutions and make decisions. Completed paperwork, recognizing discrepancies and promptly addressing for resolution. Identified issues, analyzed information and provided solutions to problems. Gained extensive knowledge in data entry, analysis and reporting. Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches. Examined customer loan applications for loan approvals and denials. Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements. Compiled database of loan applicants' credit histories, financial statements and other financial information. Assessed employee performance and developed improvement plans. Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set. Maintained friendly and professional customer interactions. Complied with regulatory guidelines and requirements. Resolved various issues impacting sales management and business operations. Oct 2006 - Senior Branch Account Executive Apr 2014 One Main Financial, Hobbs Prospected and qualified leads via phone or in-person visits. Developed new accounts and grew existing accounts while establishing long-term relationships with customers. Utilized consultative selling skills to identify key trends. Worked with clients to provide competitive commercial banking solutions and retail financing plans. Offered competitive commercial banking solutions and retail financing options. Prepared contracts and related documentation according to strict standards. Originated, reviewed, processed, closed, and administered customer loan proposals. Submitted loan applications to underwriter for verification and recommendations. Recommended loan approvals and denials based on customer loan application reviews. Advised clients on mortgage, education and personal loans. Developed systems to efficiently track loan documents and enhance accuracy. Assisted customers in understanding loan terms and conditions to make informed decisions. Negotiated loan terms to provide favorable outcomes for both customers and lenders. Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements. Examined customer loan applications for loan approvals and denials. Monitored performance of existing loan portfolios to identify and address any issues. Developed strong relationships with customers through high levels of customer service. Identified opportunities to cross-sell and upsell loan products to customers. Approved loan applications based on customer creditworthiness and provided detailed financial advice. Assisted customers with completing loan applications and other paperwork. Established plans and payoffs for customers' loans, prioritizing control of overall costs. Processed loan applications and monitored progress from start to finish. Documented borrower's information in loan processing system and resolved any discrepancies. Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress. Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork. Maintained referral pipeline by reaching out regularly to real estate agents, referral partners, and past clients. Set up files using loan officer checklist and submitted on-time for processing. Answered inquiries and provided superior customer service to clients. Calculated, reviewed and corrected errors on interest, principal and closing costs. Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants. Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms. Verified credit histories, personal references and employment backgrounds for each applicant. Analyzed credit reports to assess risk and determine applicants' ability to repay loans. Affirmed loan document accuracy to protect lenders from potential fraud. Processed payments and applied to customer balances. Handled outbound and inbound calls daily with goal of collecting owed debt. Negotiated to collect balance in full. Counseled debtors on payment options and arranged installment agreements. Used skip tracing resources to locate debtors and updated information in company system. Processed payments and contracts on accounts. Education Sep 2010 - Real Estate Licensing Sep 2008 KAPLAN INSTITUTE - Lubbock, Texas Sep 2002 - Associates: Business May 2004 New Mexico Junior College - Hobbs, New Sep 1998 - High School Diploma May 2002 Hobbs High School - Hobbs, New Languages Bilingual English – Spanish. Additional Information Additional Information: , Have awards for top seller for OneMain Financial (Citigroup). TOEFL ITP 638 accredited points. Award for Best Teacher of the Year for Harmon Hall nationwide, 2nd place. Accomplishments Supervised team of 150 staff members. Used Microsoft Excel to develop inventory tracking spreadsheets. Built HR department from zero along with my assistant. Certifications Jul 2015 Property Casualty and Surety Insurance License Sep 2010 SAFE Mortgage Loan Originator License Mar 2020 TKT