Rosalie Garcia

Rosalie Garcia AMAZON FBA PRIVATE LABEL SPECIALIST ABOUT ME The best part of what I do is to help Amazon Sellers in growing their business through A-Z. I boost their businesses as a product hunter through extensive CONTACT WhatsApp - ABOUT ME Email Product Research. Finding the right supplier and negotiating the best prices through Supplier Sourcing. Create and optimize Amazon Listing through Keyword Research/Product Listing. - TRAINING / COURSE Hi! I'm a professional social media Skype administrator who has skill in Rosalie Garcia Amazon Seller Virtual Assistant Masterclass analyzing engagement data, This is an 8-week advanced training program founded by an Amazon Seller identifying trends, and planning that generates 7 digits per month, Lish Aquino linkedin.com/in/rosaliedigital campaigns. I’m ready to help The only training program in the Philippines that teaches Filipinos how to garcia- the company to grow with my best become an in-demand, sought-after Amazon virtual assistant. Portfolio rosaliegarcia.mystrikingly.com efforts. Social Media Marketing Course LinkedIn Address Pasay City, Metro Manila PH EDUCATION SKILLS Bachelor of Management Studies Digital Literacy FAUGET UNIVERSITY Data Literacy Critical Thinking GPA : 3.78 Collaboration Interpersonal/ Emotional Skill Flexibility Leadership Skill Time Management CONTACT -- EDUCATION www.reallygreatsite.com PATTS College of Aeronautics Bachelor of Science in 123 Anywhere Street., Any City Airline Business Administration Major in Marketing HONORS & AWARDS Cum Laude Social Media Marketing, Algorithm, Content Creation, Lead Generation, SEO, WordPress and Facebook Ads E-commerce Course Online Arbitrage, Shopify Account Setup and Dropshipping. SPECIALIZATION Product Research Inventory Management Supplier Sourcing Amazon Sponsored Ads (PPC) Keyword Research Amazon Central Account Management Product Listing & Optimization Customer Service (voice, chat, email) AMAZON TOOLS Helium 10 DS Amazon Quick View Jungle Scout MBS Retriever Keepa AMZ Suggestion Expander FBA Calculator KEYWORDTOOL.IO USPTO KEWYWORDTOOLDOMINATOR Google Trends VIRTUAL ASSSITANT TOOLS MS Office Discord Google Docs (Word, Excel, Powerpoint) Calendly Google Sheets Canva Click Up Google Slides Adobe Premiere Pro Trello Google Forms Wordpress Asana Google Drive Strikingly Zoom Google Calendar Microsoft Teams Slack Google Classroom WORK EXPERIENCE: CVS Caremark | 1 Year (2021 - 2022) Medical Virtual Assistant | Premium Billing Specialist | Pharmacy Helpdesk Respond to inbound and outbound calls, emails, or chat inquiries, using standard procedures Gathers information, researches concerns, and provides resolution Inform members about available services and assesses customer needs Process medication refill orders, prescription renewals, overrides, and returns Verifying healthcare insurance coverage and eligibility Helping with denials and prior authorization. Ability to correct denial claims with correct information Facilitate fulfillment requests and escalation concerns via the ticketing process Position new products for all members Many various activities that include data entry, follow-ups, prior authorization Addressing and resolving questions and issues on premium payment concerns Process refunds, payments, enrollment and updating autopay Preparing invoices and statement requests for members Verifying reason for disenrollment and facilitating reinstatement if with valid claims Prepares standard reports to track workload, response time, and quality of input Strict adherence and compliance with HIPAA policy Amazon Philippines | 2 Years (2019 - 2022) Resolution Specialist Handles escalations contacts via call, chat, email Proactively aiding teammates with difficult customer contacts for both phone, chat and e-mail (as applicable). Functions as a problem solver for associates and customers Handles concessions; processing refunds, returns, and replacements Utilize conflict resolution skills as applicable to customers; demonstrate effective listening skills and patience. Be thorough and accurate when assisting associates and customers. Keeping abreast of current Amazon.com developments. Maintaining a high level of accessibility as a general resource for the site Maintaining knowledge of team-specific operational procedures as needed. Facilitating communication between CS Associates (CSA) and the management team via ticketing process. Provide appropriate research to ensure authorizations are accurate. Demonstrating effective communication and cooperation with Customer Service Managers and peers in an effort to manage team workload and morale. Work independently on projects or tasks to identify and ultimately resolve customer pain points. Compose grammatically correct, concise, and accurate written communication. Provide feedback to management concerning possible problems or areas of improvement Handle and file A-Z claims Apply investigational skills to monitor, audit, and analyze potential fraudulent cases and produce root cause analysis report Resolve A-Z claim disputes and chargebacks by providing evidence to increase the chance to win the case WORK EXPERIENCE: PayPal | 1 Year (2018 - 2019) Dispute Analyst/ Fraud Investigation Specialist Ability to comprehend, problem-solve, and communicate effectively with customers regarding order transactions and payment Facilitated account maintenance, balance inquiries, balance transfers, compromised accounts, and general problem-solving for PayPal and eBay customers Serve customers by resolving product and service problems Performed administrative and customer service activities for both PayPal and eBay customers with dispute resolutions regarding charges to their accounts Handled customer disputes and sensitive financial information Process, research and build dispute cases placed on customer accounts to recover funds and resolve issues between PayPal; and eBay customers and sellers Ensure accurate and appropriate responses to disputes Monitor disputed transactions for possible fraudulent activity. Ensuring orders made on the website are not fraudulent Investigate the validity of customer payment disputes and summarize output Utilized strong investigation skills to resolve charge disputes as well as payment disputes Processing claims when product is not delivered or delivered damaged by couriers Collaborating with other departments to handle chargebacks Use multiple investigative tools to identify online fraud activity Uber Technologies | 4 Years (2016 - 2020) Independent Operator/ Business Owner A great way to be my own boss and earn great money Partnership account with Uber Technologies by adding my own vehicle with all the supporting documentation for that vehicle and has to pass a background check Set up a bank account where all the fares made every week are posted via direct deposit AXA Insurance - METROBANK | 3 Years (2013 - 2016) Financial Advisor Provide financial advice to clients in their short or long term financial goals Respond to prospective customer queries about financial planning Explain the different products of the company to clients according to their needs Provide clients with specialist advice on how to manage their money Smart Communications, Inc. | 7 Years (2005 - 2013) Consumer Solutions Officer Responsible in providing excellent customer service thru processing information in response to inquiries, concerns, and requests, about the products and services Responsible in increasing revenue and subscription base thru retention, cross selling and up selling of products and services Provide excellent customer service to the clients Handle basic inventory management WORK EXPERIENCE: BENCH Retail Store | 2 Year (2003 - 2005) Assistant Store Manager Delivering excellent service to ensure high levels of customer satisfaction Motivating the sales team to meet sales objectives by training and mentoring staff Creating business strategies to attract new customers, expand store traffic, and enhance profitability Responding to customer complaints and concerns in a professional manner Developing and arranging promotional material and in-store displays Preparing detailed reports on buying trends, customer requirements, and profits Undertaking store administration duties such as managing store budgets and updating financial records Monitoring inventory levels and ordering new items Le Souffle at Somerset Millennium Residential Hotel | 6 months (2002 - 2003) Fine Dining Receptionist Handle client bookings for tables and ensure that tables are set before clients’ arrival Manage the front desk by receiving incoming calls, greeting and attending to customers Inform guests about the availability of tables and direct them to the tables Communicate with other staff, such as dinners, informing them of clients’ bookings, needs and complaints Cebu Pacific Air | 1 Year (2001 -2002) Ticketing Agent Responsible for making and confirming travel arrangements for passengers Collecting payment from customers for airline tickets Explaining airport rules and procedures to passengers prior to boarding flights Processing refunds for lost or damaged tickets or reservation errors Processing boarding passes and checking identification of passengers prior to allowing them to enter the airport terminal Philippine Airlines| 1 Year (2000 - 2001) Reservation Agent Assisting and advising customers who may be choosing from a variety of travel options Checking the availability of accommodation or transportation on the customers’ desired travel dates Selling and promoting reservation services Providing support to customers who may need to amend or cancel a reservation Mc Donald's| 6 Year (1994 - 2000) Service Crew Promote teamwork towards achieving the business goals of the restaurant Assist other crew members whenever called upon to do so Demonstrate proper procedure and food safety standards on constant basis Act as McDonalds brand ambassador every time and everywhere