Rosalie Ferrer

ROSALIE FERRER CUSTOMER SERVICE ADVOCATE VIRTUAL ASSISTANT/EDITOR/ESL TEACHER SKILLS PERSONAL PROFILE Working with BPO industry for almost 4 years. I'm always positive that i can achieve whatever i desire as long as I continue my journey and learnings. I believe that opportunity and learnings is always achievable . I'm a very flexible worker ,there's always room to smile and be happy in spite of the challenges and circumstances. CONTACT Exceptional English communication and networking skills Successful working in a team environment, as well as independently. The ability to work under pressure and multi-task The ability to follow instructions and deliver quality results Very much eager to learn in a new challenging working environment. Problem Solver and devoted and energetic ESL teacher The ability to do basic computer troubleshooting and creating emails Typing and writing ability WORK EXPERIENCE Yangao ESL JUNE 2021 TO PRESENT 654-6 Aurora Fatima Davao City Teaching English proficiency to students Coaching for IELTS Test Helping Students to gain confident in Speaking English, correct Grammar usage and enrich their Vocabulary skills. Sutherland Global Services -m- - June 2019-May 15,2021 E D U C A T I O N Rizal Memorial Colleges BACHELOR OF SCIENCE PSYCHOLOGY IN CLAIVOYANCE TRAINING INSTITUTE ESL REAL AND VIRTUAL ASSISTANCE TRAINING ESTATE VA ESL AND VIRTUAL ASSISTANCE TRAINING Customer Service Assistance for insurance. Assisting Insurance holders on their premium and enrollment status as well as receiving payment for their monthly premium. Patient Advocate for patients accounts for a Health Care Provider. Ensuring to answer inquiries, Bills, insurance coverage. Medical Records and clinic appointments. Doing multi-task work while answering calls in queue, doing documentation, sending emails, and handling escalated cases quickly. SKD Excel-) listening and editing all calls for the Lead Generation campaign. Determining if the caller is a qualified investor. Ensuring quality leads and working with team virtually.