Rosale Buala
Sales Representative
Work Experience
January 2025 - March 2025
Koi Roofing and Solar
Cold Caller/ Appointment Setter
I'm Rosale Buala, I will
proactively look for ways
to help the client’s
business thrive, drive
more traffic, and increase
conversions,
demonstrating a strong
commitment to the
1. Conduct outbound cold calls to prospective clients
2. Qualify leads and determine their needs for roofing and
solar.
3. Schedule appointments for Sales Team
4. Follow scripts and objection-handling techniques to
engage prospects.
5. Follow up with leads through phone calls for a successful
sitted appointments.
success of the business.
Skills
Customer Service
Email Management
Administrative Task
Product Research
Sales Presentation
Shopify
November - December 2024
Turned Yellow
Email and Chat Support
Seasonal Support during peak seasons. Ticket Handling for
Contacs, Orders Email and Chat. Make system Approval for
Order Processing using Shopify, Richpanel, Gorgias, &
Zendesk Platform
Virtual Assistant
Cold Calling/ Appointment
July 2024 - November 2024
Setting
Wilshire Capital Group Inc.
Outbound Caller/ Appointment Setter
-
Iligan City, Philippines
-
1. Conduct outbound cold and warm calls to prospective
clients.
2. Engage with potential customers, qualify leads, and
identify decision-makers.
3. Schedule appointments for sales representatives or
business executives.
4. Follow a structured script and adapt to different customer
responses.
Rosale Buala
Sales Representative
Work Experience
Outbound Caller/ Appointment Setter
I'm Rosale Buala, I will
5. Maintain and update CRM systems with accurate lead
information.
6. Follow up with leads through phone calls, emails, or other
communication channels.
proactively look for ways
to help the client’s
May 2024 - July 2024
business thrive, drive
Hike Footwear Inc.
more traffic, and increase
conversions,
demonstrating a strong
commitment to the
Shopify Customer Service Representative
Inbound Rep with main responsibilities is to process orders
through Shopify Platform, refund, handling inquiries, and
problem solving
success of the business.
Skills
Customer Service
Email Management
Administrative Task
Product Research
Sales Presentation
Shopify
January 2024 - May 2024
AUGE International Consulting
Email and Chat Support
Handle more than one email/chat at a time. For each
email/chat, need to reply to customer questions, research
account activity and notes, troubleshoot any issues, provide
supporting help documentation
Virtual Assistant
Cold Calling/ Appointment
October 2022 - January 2024
Setting
Teleperformance Philippines - T- Mobile USA Account
Customer Service Representative
-
Bringing top-notch skills in oral and written communication,
active listening and analytical problem-solving skills
Education History
Iligan City, Philippines
-
Mindanao State University - Iligan Institute of Technology
Bachelor of Science and Business Administration
-
Degree of Entrepreneurial Marketing
