Rosa May L. Cuyno

ROSA MAY L. CUYNO Virtual Assistant | Project Manager Business Software Analyst | IT Project Manager EDUCATION Bachelor of Science in Information Technology STI COLLEGE - Cagayan de Oro City 2008 - 2012 Awarded Best IT Special Project (2012) for excellence in capstone innovation and execution. Served as a 4-year Congressional Scholar -) under the 2nd District of Cagayan de Oro City in recognition of academic performance ACCOMPLISHMENTS Led and mentored a remote team of 60 staff, fostering collaboration and productivity in a fully virtual setup. Automated the timesheet-to-payroll Professional Summary Project Manager | Virtual Assistant | Workflow Automation Specialist Results-driven professional with 13+ years of experience in project management, virtual assistance, and business support. Expert in streamlining operations, automating workflows with Google Workspace and Microsoft Office (including Apps Script), and creating scalable systems and dashboards. Proven track record supporting crossfunctional teams in Retail, Logistics, SaaS, and Professional Services. Strong in workflow redesign, task coordination, remote team collaboration, and data-driven decision-making. SKILLS & TOOLS Core Skills & Competencies Calendar & Inbox Management Email Handling & Client Support workflow, increasing processing accuracy Executive Assistance & Remote Operations by 98% and saving 20–40 hours per Agile & Waterfall Project Delivery & Hybrid month in manual work. Designed and implemented a customer Remote Team Leadership & Collaboration support automation system using Email, SOP Development & Process Optimization Slack, and Google Sheets, accelerating Workflow Automation (Google Apps Script) response time and reducing manual tasks. Task & Time Tracking (Hubstaff, Gusto) Built performance-tracking dashboards QA Testing & User Acceptance Testing (UAT) using Google Apps Script, enabling data- CRM/ERP Management (Zoho, HubSpot, Custom) driven decision-making and continuous team improvement. Consistently recognized as a Corporate Nominee -) for outstanding performance and leadership. Honored as Top Employee Performer (2015 Recruitment & HR Coordination Data Reporting & Online Research (Google Sheets, Excel) Tools & Platforms Google Workspace (Gmail, Calendar, Drive, Docs, Sheets, Slides) & 2016) and Team Leader of the Year Microsoft Office (Word, Excel, PowerPoint) Nominee (2017) Communication & Meetings: Slack · MS Teams · Zoom · Loom · VideoAsk · Crisp Project Management: Asana · Trello · Monday.com · ClickUp · Notion · Basecamp Scheduling: Calendly · Google Calendar Design & Documentation: Canva · Draw.io · Lucidchart WORK EXPERIENCE FREELANCE - REMOTE (Retail & Logistics Clients - Part-Time Roles) 2022 - 2025 Virtual Assistant - Project Manager Manage 5–10 concurrent client projects end-to-end — overseeing deliverables, teams, timelines, and quality across fully remote environments. Utilize Asana, Trello, Monday.com, and Google Workspace to plan tasks, monitor progress, and ensure on-time execution. Streamline operations through automated trackers, dashboards, and SOPs, improving turnaround and reducing manual work by 30%. Provide full-spectrum administrative support: calendar & inbox management, documentation, CRM updates (Zoho/HubSpot and other in-house software), travel coordination, and stakeholder communications. Handle invoicing, billing, financial monitoring, check & bank transactions, and logistics coordination for product dispatch and order fulfillment. Conduct sales QA, maintain detailed reports, and uphold data accuracy across all client systems. Train, onboard, and supervise remote teams, ensuring productivity, strong work ethic, and consistent alignment with client expectations in fast-paced, high-accountability environments. Recognized for being self-motivated, detail-oriented, and adaptable with strong critical-thinking and problem-solving skills. FASTLAB TECHNOLOGIES LLC. (Remote - New York, USA) May 2022 - July 2025 Project Manager | Hubstaff Specialist | HR Assistant Led end-to-end delivery of software implementation and process improvement projects, managing requirements, planning, allocations, testing, timelines, and deployment. Conducted business process assessments and recommended fit-for-purpose systems and solutions aligned with client requirements, feature specs, timelines, and cost estimates. Managed resource planning, data analysis, risk tracking, reporting, and documentation using Agile and Waterfall methodologies to keep initiatives on track. Collaborated with senior leadership on recruitment, onboarding, payroll reviews, employee engagement, and compliance (Hubstaff & Gusto). Designed process-mapping templates, SOPs, and automated approval workflows, reducing project delays by 25% and improving cross-team coordination. Served as primary liaison between US-based stakeholders and technical teams, ensuring project alignment, clear communication, and continuous optimization. Syntactics Inc. (Onsite - Cagayan de Oro City, Philippines) September 2013 - July 2022 Business Process Analyst/Business Software Analyst (August 2021 - July 2022) Analyzed and mapped end-to-end business processes, identifying inefficiencies and recommending improvements to boost operational productivity and reduce costs. Developed and optimized workflows, SOPs, and automation solutions using ERP, CRM, and tools to enhance process efficiency. Led cross-functional collaboration sessions with internal stakeholders to gather requirements, understand pain points, and align process enhancements with business goals. Managed project timelines, milestones, and deliverables for process-improvement initiatives, ensuring on-time execution using Agile project methodologies. Coordinated system testing, UAT, and change implementation to ensure compatibility, stability, and smooth transition into existing operations. Provided documentation, training, and post-deployment support to ensure user adoption while minimizing disruption during process changes. Team Leader (July 2017 - August 2021) Set clear performance expectations and monitored progress toward team goals, providing regular coaching and constructive feedback. Delegated responsibilities based on individual strengths to promote ownership, productivity, and engagement. Resolved team conflicts and maintained a positive, collaborative work environment. Fostered an inclusive and respectful team culture, ensuring strong working relationships across members. Boosted productivity by introducing efficient work processes and routinely reviewing performance metrics. Conducted performance evaluations, recognizing achievements and identifying areas for professional development. Improved customer satisfaction by proactively monitoring service quality and addressing issues promptly. Assisted with recruitment and onboarding, helping build a high-performing team of top talent. WORK EXPERIENCE System Analyst & Project Manager (April 2014 - July 2017) Liaised directly with clients to analyze requirements and manage full-cycle software development projects, ensuring timely delivery of high-quality outputs. Coordinated cross-functional teams to identify opportunities for process improvement and operational efficiency across projects. Developed detailed project documentation and SOPs, improving internal knowledge transfer and workflow consistency. Streamlined data analysis and reporting processes by implementing automation tools and process enhancements. Quality Assurance Officer (September 2013 - April 2014) Tested software products to ensure alignment with functional requirements and company quality standards prior to deployment. Documented user instructions and release notes to support smooth system rollout and end-user adoption. Investigated and resolved defects efficiently, strengthening client trust and improving customer satisfaction. Facilitated communication between development, project, and support teams on quality matters to promote collaboration and timely defect resolution. Remantec Corp. (Onsite - Cagayan de Oro City, Philippines) August 2012 - August 2013 System Support Analyst Tested newly developed software features to ensure alignment with functional requirements and quality standards prior to release. Documented user instructions and technical guides to support smooth deployment and end-user adoption. Assisted in identifying, escalating, and resolving system bugs, collaborating with developers to improve product stability and performance. Project Highlights Process Automation: Built custom Google Sheets automation for logistics tracking, reducing manual admin workload by 50%. Client Retention: Maintained a 98% customer satisfaction rating through proactive communication and fast issue resolution. Ops Optimization: Consolidated scattered workflows into a unified Asana system, enhancing team visibility and minimizing miscommunication. Software Delivery: Led the full lifecycle of SaaS and ERP implementations across critical business domains, including: Inventory, Accounting, Payroll, and Production Management Systems Business Information Systems (HR, Finance, Admin) Electronic Medical Records (EMR) platforms Custom-built solutions for unique organizational workflows Oversaw requirements gathering, technical documentation, cross-functional coordination, and quality assurance to ensure successful delivery from concept to deployment. TRAININGS AND CERTIFICATIONS ZOHO ONE Essentials Training: An Introduction to the Integrated Business Platform – June 14, 2025 Empowering Your VA Journey (DICT Provincial Office) – October 19, 2024 Loss & Shrinkage Prevention Strategies for the Retail & Services Industry (Retail Leadership Academy) – November 15, 2019 Proactive Sales & Marketing Training (Business Maker Academy) – April 12, 2018 NICP Summit & Digital Cities PH Launch (9th National ICT Confederation Summit) – November 16, 2017 Training of Coaches and Mentors on BPLS Automation (ICT Council of Region X) – September 8, 2017 1st Digital Leaders Boot Camp: “The 21 Irrefutable Laws of Leadership” (John Maxwell) – June 2, 2017