Rosa Angélica Calvache Díaz

R A ROSA ANGÉLICA CALVACHE DÍAZ Virtual Assistant with Graphic Design Background |Data Entry |Customer Service | SEO Content Writer CONTACT PROFESSIONAL SUMMARY- Responsible, committed, and multifaceted administrative professional with data entry, customer service, SEO experience, and graphic design background. Good listening skills obtained through STUDIES experience working as a customer service representative in the Amazon retail and Account Changes department. Administrative assistant with experience helping write reports, answering emails, and GRAPHIC DESIGN February 2021 - Present Academy of Professional Drawing BACHELOR DEGREE IN FOREIGN LANGUAGES (ENGLISH) 2013 - 2018 Santiago de Cali University TECH SKILLS using G-suit tools, like Google Drive, Docs, Slides, Sheets, and others. Knowledgeable using design tools like Paint Tool SAI, Lightroom, and Illustrator. EXPERIENCE Data Entry Specialist. | Ruckit inc / Upwork August 2021 - Present Review and verify tickets uploaded to the platform used for this data entry process; everyday digital ticketing is uploaded from different construction industries and heavy materials (the customers). Follow explicit instructions and professional industry knowledge. Adding the information needed by understanding the customer's industry, and applying this knowledge to my data entry role. Admin Work - Data Entry Google Workspace Amazon - remote - Cali - Colombia - Customer Service Representative at Retail and Account (Google Docs, Google Change Department. Sheets, Slides, Gmail, August 2020 - August 2021 Drive, etc.) Microsoft Office (Word, Excel/ CSV files, Outlook, Update customers' personal information to access their Amazon accounts when they get locked or outdated; this is done through a high-security process before any changes are made to the Amazon account, displaying high levels of trust and confidentiality. OneDrive) Assist customers with their orders when items get lost in transit or come defective or damaged by Collecting emails and offering them the best solution for the issue while gaining customers' trust on Amazon. This contact information resulted in the improvement of their purchasing experience. Internet Research File Conversion (PDF to Excel/Word) Data Entry, (Virtual Assistant) - Tipsiti / Upwork June 2022 - Present Working as a virtual assistant, sorting through pictures, following specific characteristics about the Design and editing programs images needed for the webpage Tipsiti, which is a directory of products, places, and people, all Illustrator recommended by locals. The work is done by looking through official social media or hashtags where Lightroom locals or travelers post images from locations they visit. Knowing about photography and Basic Photoshop editing composition is essential. Canva Other programs Content Writer - SEO skills - remote September 2020 - September 2021 WordPress Created content on the website, increasing organic traffic for the positioning on the Google search Shopify engine. Generate ideas for new content types and proofread articles before publication to optimize the website's content.