Rosa Ana Marie Nacua Hornilla

ROSA ANA MARIE N. HORNILLA U N I V E R S I T Y O F S C I E N C E A N D T E C H N O L O G Y O F S O U T H E R N P H I L I P P I N E S Strong team player with excellent communication skills, capable of working effectively with cross-functional teams to achieve organizational goals. WORK EXPERIENCE TELEPERFORMACE PERSONAL DETAILS Age: Birthday: Gender: Citizenship: Height: Civil Status: 25 years old August 16, 2000 Female Filipino 154.94cm Single EDUCATION (CALL CENTER REPRESENTATIVE) Handles inbound and outbound customer calls professionally Assists customers with inquiries, complaints, and service requests Provides accurate information and resolves issues efficiently Ensure customer satisfaction EMAR GLASS AND ALUMINUM SERVICES -Engaged with customers and convey product details in a clear -Managed time effectively to speak to other clients -Educate consumers on product features. UNIVERSITY OF SCIENCE AND TECHNOLOGY OF SOUTHERN PHILIPPINES Bachelor in Technology and Livelihood Education Major in Information Communication INTELLIAIRE Technology ADMIN 2022 - 2023 Provides administrative support SKILLS Persuasive Speaking Skills Written and Verbal Communication Problem-Solving Digital Literacy Ability to Use Positive Language to ensure efficient office operations Manages phone calls, emails, and correspondence Organizes and schedules meetings, appointments, and events Maintains filing systems (both digital and physical records) Prepares reports, documents, and presentations