Roque Ceasar Navarro

R|N ROQUE CEASAR NAVARRO WEB DESIGN PROJECT MANAGEMENT SUPERVISOR #1568 Dawis. San Roque, Talisay, 6045, Philippines -m - Responsible Products Specialist, Do It for You (DIFY) and Project Management Team Leader with excellent technical and communication skills demonstrated for almost 5 years. Passion for education, especially for troubleshooting technical issues. Motivated, enthusiastic technical support and team leader with a strong desire to foster a cohesive team member learning atmosphere. Specialize in managing team members effectively and maximizing their learning opportunities. EDUCATION COLLE G E University of Southern Philippines Foundation / Cebu City / 2014 HIGH S C H O O L Tanjay City Science High School / Tanjay City / 2009 ELEME N T A R Y Ilaud Elementary School / Tanjay City / 2005 LINKS LinkedIn: https://www.linkedin.com/in/roqueceasar-navarro-8042bb163/ PERSONAL DETAILS Date of birth: August 11, 1992 Nationality: Filipino Marital status: Single WORK EXPERIENCE Dreamscape Networks Inc Sep 2014 - Present Cebu WEB D E S I G N P R OJECT MANAGEMENT SUPER V I S O R • Controlled all confidential and proprietary information released to company clients. • Responsible for monitoring various company databases to ensure accuracy of inventory. • Produced communication strategies to meet client's KPIs. • Acted as team leader for 4 years 2 years for Product Specialist and 2 years for Project Management with the objective of promoting close cooperation to share information and develop satisfactory solutions to successfully deliver various services. • Installed, tested, and serviced all alarm system to guarantee correct functioning. SKILLS • Handles Plesk and WHM Cpanel Activating and setup hosting servers for Plesk and WHM Create Email Accounts both Plesk and WHM Cpanel Configure DNS Settings • Install SSL Certificate for Windows and Linux Clients Manage Standard SSL, Wildcard SSL and Premium SSL EV SSL (Powered by Comodo) MS IIS Version | Apache Version | ISP Config • Familiar Working of Sitebuilder Platform Handles Site Builder (Powered by Websplanet, Moonfruit and Trellix) Handling CSS coding Front end designing and Mobile Responsive • Average Intermediate Linux Knowledge (SSH | Terminal) Migrate Emails form certain server to another Remove DNS records using SSH • Familiar of Using Zendesk (Customer Service Software Used in communicating with clients. • Setup Email Accounts Using MS Outlook and Mobile Phone • Handles Traffic Booster | SEO (Search Engine Optimization) • Handles Web statistics for websites • WordPress website modification and creation Project Management Tool Using Click UP and Trellop and Zendesk • Responsible for arranging conference rooms for internal and customer meetings, recording proceedings of meetings, and distributing minutes at the direction of administration. • Responsible for managing 15 staff members, adjusting staff scheduling, and allocating resources to provide coverage and service to clients at an optimal level. • Updated first responders with new information by using radio, telephone, and computer system to reach them. • Produced communication strategies to meet client's KPIs. • Documented caller data to input vital details into company's call tracking and assignment system. • Paid close attention to customers' concerns and addressed their queries and achieved an exceptional level of customer service. • Completed daily reports of incidents, safety violations, repair requirements for equipment, property damage and/or theft, unauthorized persons within area, and any unusual events.