Roossile Candongo

Roossile Ferrer Candongo S. Cabahug, Mabolo, Cebu City Philippines Mobile #- Email Address:- PROFESSIONAL EXPERIENCE Cinnamon Bear Inn 113 Center St. Mammoth Lakes, CA 93546 Virtual Assistant Front Desk     December 5, 2022- January 15, 2025 Check-out guests Taking payments on new reservations Answer phone: Make reservations: answer guest questions Clear Emails Convergys (Concentrix) IT Park Asia town, TGU building Lahug, Cebu City 6000 Philippines New Product Support (NPS) April 2011 – December 23, 2015 Assist customers having problem with application on their tablet and smartphone. Technical Support Representative, Inbound Call Center. Chronics / Billing Department   Handles billing concern. Handles Supervisory Calls Movers Edge · · · October 5, 2010 - May 2011 May 24, 2010- September 27, 2010 Handles customer who wanted to transfer their services to a new location. Handles customer who wants to add or remove services. Answers general questions or inquiry. Chat Support. Sykes Asia Incorporated Synergis IT Center F. Cabahug St. Mabolo Cebu City 6000 Philippines  Technical Support Representative, Inbound Call Center January 7,2008-February 14, 2010 Provide a professional and efficient customer support/service function for all client projects, in line with client contractual requirements through inbound/call backs specifically for technical and billing support. · Deliver world classcustomer service and build customer satisfaction and loyalty. · Provide effective and timely resolution of a range of customerinquiries. · Strive for one-call resolution of customer issues. · Complete ongoingtraining to stay abreast of product, service and policy changes. · Strike a positive andcooperative tone with both customers and co-workers. · Demonstrate bestjudgment in the disbursement of adjustments and credits. · Increase the customerexperience by providing information on new products, rate plans, and services through up selling opportunities. Extra-Curricular Activities: Team Treasurer · Manages the team's finances · Responsible for preparing financial reports · Keep the receipts · Releasing financial information July 2008 - February 2010 AWARDS AND RECOGNITION: § Certified Berlitz passerfor non-native English speakers § Top Agent for the 4th Quarter of 2008 Misamis Union High School Lam-an St. Ozamiz City 7200 Lecturer June 2004 – May 2005 · To influence the habit of executing effective implementation and improvement of Basic Computer and Information Processing. · To strive for academic excellence and impart quality education with emphasis on Basic Computer and Information Processing · Train children from intermediate and secondary student of Computer Application Subjects (MS Word, Excel, Powerpoint, HTML) Informatics Computer Institute Insular Life Building Don Anselmo Bernad Ave. Ozamiz City 7200Philippines Course Consultant/Marketing Assistant November 2005 – May 2006 · In charge for acquiring new students and give excellent marketing tune-up to students of Informatics. · Endorse Informatics products and services to students, parents and potential client by highlighting the benefits and advantages of the same to help them better appreciate Informatics competitive advantages. · Conduct ICT Seminars/trainings and ensures all the services are accurate and updated. · Prepares, submits and files Marketing reports on Business Center operation through a daily update of the various Marketing reports · Coordinate with the Center Manager for organize trainings and seminars with limited availability. PERSONAL BACKGROUND Age Birthday Civil Status Religion Height : 43 : October 01, 1981 : Single : Roman Catholic : 4’11’’ Language Spoken Father’s Name. Occupation Mother’s Name Home Address: : English, Tagalog, and Cebuano : Eugenio Pacana Candongo (Deceased) : Businessman : Rosita Ferrer Candongo Ledesma Extension Ozamiz City, Philippines EDUCATIONAL BACKGROUND College Bachelor in Science in Commerce Major in Business Administration La Salle University- Main Campus Bernad – Lora Subdivision Valconcha St. Ozamiz City 7200 Informatics Computer Institute-Ozamiz Multimedia and the Internet Ground Floor Insular Life Bldg. Don Anselmo Bernad Avenue Ozamiz City 7200 Philippines - Secondary La Salle University Main Campus Bernad Subdivision Valconcha St. Ozamiz City 7200 Philippines Intermediate La Salle University Main Campus Bernad Subdivision Valconcha St. Ozamiz City 7200 Philippines TRAININGS AND SEMINARS ATTENDED Computer Application (Microsoft Office – Word, Excel, & Power Point) Informatics Computer Institute Ground Floor Insular Life Bldg. Don Anselmo Bernad Ave. Ozamiz City Core Skills Training Sykes Asia Inc. Synergis IT Center F. Cabahug St., Mabolo Cebu City 6000 Philippine Product Training Sykes Asia Inc. Synergis IT Center F Cabahug st. Cebu City 6000 Philippines