Roopali Thakur

Professional Objective To realize myself in terms of satisfaction & prosperity, satisfaction that results from a mutual fruitful relationship. I am looking for an organization that will appreciate and draw on my skills, creativity, intelligence & hard work and will create avenues for personal and professional growth. Academic Qualification H.P Board | 2015 | 10th–62% H.P Board | 2017 | 12th–73% Himachal Pradesh University (ICDEOL) | 2021| Bachelor in Arts Professional Qualification National Institute of Electronics & Information Technology (NIELIT) Basic computer course | 2019 Professional Experience 3 Years 6 Months Company: Teleperformance Designation: Agent (Advisor) Description: Have worked as a advisor in Flipkart chat process (Non-Voice). • To handle customer with problems related to their products, account and any other queries related to flipkart. • To adhere login hours as per the client requirements. Company: Task Us Designation: Quality Analyst • Description: Have work with TaskUs as Quality Analyst in one process with different Queues. • Worked in a normal queue and done chat audits. • Worked in a payment process as quality analyst. • Worked in a fraud escalation queue and done audits for client’s QA (ATA). Designation: Quality Analyst • Attend Client Calls • Audits Call, Chats, Email and Cases • Take Quality Sessions • Calibration calls Conducted internally and externally. Current Company: AVASOTECH • • • • • • • • • • Working as Sr. Service Desk Analyst. Daily client calls Working with field engineers Provide the support to users client and FE To achieve targets as per the KPI’s (Key Performance Index) set by the client. Strength Good Communication Skills. Adaptable to change comfortably. Strong Interpersonal and organizing skills. Keen learner and a strong believer in teamwork. Excellent at stress management, time management and people management. Personal Details: Name : Roopali Thakur Father’ s Name : Rakesh Thakur DOB : February 24, 2000 Nationality : Indian Status : Single Current Location : Mohali, India Declaration I hereby declare that the given above information are true to the best of my knowledge and belief and can be supported with reliable documents when needed. (Roopali Thakur)