Roole Airaodion

AIRAODION ROOLE CHISOM Lagos, Nigeria. PROFESSIONAL SUMMARY Highly organized, proactive, and tech-savvy administrative professional with over 4 years of experience supporting daily operations, coordinating schedules, managing customer communication, and maintaining accurate records. Proven ability to work across administrative, customer service, and educational environments while improving efficiency, organization, and service delivery. Adaptable, detail-oriented, and dependable in fast-paced settings. CORE STRENGTHS Administrative Support • Operations Coordination • Customer Service • Documentation & Reporting • CRM & Digital Tools • Scheduling & Calendar Management • Communication • Time Management PROFESSIONAL EXPERIENCE Administrative Assistant – ZZB Construction Company Ltd (Jan 2022 – Dec 2022)  Managed executive calendars, meetings, and appointments, reducing scheduling conflicts by 30%.  Organized and maintained digital and physical records, improving document retrieval time by 40%.  Prepared reports, presentations, and documentation for management and project meetings.  Coordinated internal communication and tracked assigned tasks to ensure deadlines were met.  Supported daily office operations, contributing to improved workflow and team productivity. Customer Service Representative – Geo Tech Enterprise (Mar 2021 – Nov 2021)  Handled customer inquiries via phone, email, and chat, maintaining a 95% satisfaction rating.  Documented customer interactions accurately using CRM systems and ensured timely follow-ups.  Resolved complaints efficiently, reducing repeat inquiries by 25%.  Collaborated with internal teams to ensure consistent, professional service delivery. Subject Teacher (NYSC) – Queen of Angels Secondary School, Imo State (Jan 2025 - Dec 2025)  Delivered structured lessons while maintaining accurate attendance and assessment records.  Prepared lesson plans, reports, and academic documentation in line with institutional standards.  Coordinated with school administrators to support smooth classroom and academic operations.  Strengthened organization, communication, and time-management skills. Subject / Class Teacher – Eagles Norm College & Golden Touch Schools  Maintained accurate student records, assessments, and attendance logs.  Prepared lesson plans and reports under strict timelines.  Demonstrated strong organization, communication, and multitasking abilities. EDUCATION B.A. History & International Studies – Ambrose Alli University (2019 – 2023)