Ronnie Luis Bermudo

RONNIE LUIS V. BERMUDO • Rizal, Philippines •-• www.linkedin.com/in/ronnie-bermudo/ OBJECTIVE With much dedication and initiative seeking to leverage my organizational skills, proactive approach, operations support and leadership to enhance efficacy and innovation. Aiming to contribute strategic insights, facilitate business model, and process development skills enhancing and fostering business growth and personal development. CORE COMPETENCIES ● High-level executive assistance ● Ability to Streamline Work Processes ● Proficiency in Task Management ● Project and Team Management ● Setting Actionable Milestones ● Data Analysis, Reporting & Presentation ● Inbox, calendar & file Management ● Promotes Team Effort & Strong Collaboration ● Develop Comprehensive Training & Development TOOLS PROFICIENCY ● Asana ● ClickUp ● Microsoft Apps ● Notion ● CRM Tools ● AI Tools ● Trello ● Google Workspace ● Zoom ● Slack ● Airtable ● Loom EXPERIENCES Optum Global Solutions Philippines UP Ayala Land, Technohub, QC Healthcare Advocate September 2023 - August 2024 ● Provide outstanding support to patients and their families by addressing inquiries, resolving issues, and ensuring a positive experience throughout their healthcare journey. ● Verify insurance coverage, benefits, and eligibility; handle billing inquiries; explain charges; and assist with understanding financial responsibilities to ensure accurate billing and claims processing. ● Schedule and coordinate patient appointments efficiently, optimizing healthcare provider resources and ensuring timely access to care. ● Assist with resolving insurance claims, including follow-up and resubmission of denied claims, and advocate for patients' needs to ensure they receive timely and appropriate care. ● Serve clients for immediate health support; financial or emotional; and ensure that they will be able to maximize the benefit that they have. Guide them as well for further support and information for other local health benefits. RONNIE LUIS V. BERMUDO • Rizal, Philippines •-• www.linkedin.com/in/ronnie-bermudo/ Madrid & Associates Law Firm Philippines Luzon Avenue, Quezon City Quality Analyst November 2022 - July 2023 ● Create and approve billing invoices, conduct detailed analyses to ensure accuracy and compliance with company policies. ● Provide and analyze billing data to support business decisions, monitor processes, identify discrepancies, and prevent errors. ● Evaluate billing workflows and systems to identify inefficiencies, propose enhancements, and implement changes to streamline operations. ● Monitor accounts, maintain documentation, prepare reports on billing performance, and provide training and support to team members on best practices and compliance. EDUCATION San Mateo Municipal College Bachelor of Science Major in Psychology Graduated with Academic Distinction San Mateo, Rizal June 2018 - May 2022 Human Resource Educators Association of the Philippines, Inc. Certified Human Resource Associate Marikina Polytechnic College Bachelor of Industrial Technology Major in Drafting Technology BGC, Taguig City August 2022 Sta. Elena Marikina City June 2016 - April 2018