Ronnie Jane Austria

I've been in a BPO for ten years with experience in Customer Service and Technical Support. I gained a lot of experience in assisting U.S. customers and worked with clients in improving their business.

I can provide email, chat, and phone support with customer satisfaction. I used to handle technical support for computers and telecommunication. I always drive for customer satisfaction because that will help our clients to keep their business. I also do data analyst and reporting through MS Office. 

As a Team Lead, I drive my team to excellence by guiding them through the process and provide strategies in achieving the goals. I'm self-driven, results oriented with a positive outlook and efficient.