Ronnie Horca Tabones

RONNIE TABONES A S S I S T A N T S T A T I O N M A S T E R / T R A I N D R I V E R PROFILE CONTACT --1030 Dubai Metro Accommodation Al Mamzar Dubai, UAE LinkedIn Account : linkedin.com/in/ronnie-tabones SKILLS Train Operations Depot Train Driving Basic First Aid & Fire Safety Emergency & Safety Station Operations Platform Screen Doors ISO & ICXS Customer Experience Standards Safety Critical Communication Microsoft Office Suite English Proficiency A safety-certified, experienced Assistant Station Master-train attendant and Depot Train Driver with over 5 years in high-capacity metro environments. Proficient in operating Kinki Sharyo and Alstom trains, managing degraded and emergency operations, and ensuring safe and efficient station management. Dedicated to delivering excellent customer service and committed to operational safety and performance. WORK EXPERIENCE Keolis-Mitsubishi Heavy Industries Rail Management and Operations LLC (Keolis-MHI) Assistant Station Master - Train Attendant & Depot Train Driver Operate Kinki Sharyo and Alstom trains manually under normal, degraded, and emergency conditions. Coordinate with depot controllers for train movement across ATC and non-ATC areas. and monitor and maintain operational safety standards inside stations and trains. Assist Station Master in supervising overall station performance and booking in contractors following work instructions. Keolis-MHI and Serco Middle East - Dubai Metro STI College Caloocan - BS in Business Management Major in Operations Asian Institute of Computer Studies - AICS Caloocan - Associate Degree in Computer Science - Major in Networking Jan 2020 - Jan 2024 Station Agent Delivered customer service aligned with ICXS and ISO 23592 standards and handled ticketing issues, emergency responses, and PSD safety operations. Supported critical station activities, safety drills, and equipment monitoring during launch of Route 2020 (Red Line Extensions). Oct 2018 - Nov 2019 Concentrix Corporation MOA and San Lazaro Sites - Philippines Technical Support & Customer Service Representative Supported GoPro and Cigna Health Insurance customers via calls, chat, and email. Resolved technical issues and processed returns and insurance queries. Empire East Land Holdings, Inc. EDUCATION Feb 2024 - Present Nov 2017- Sept 2018 Real Estate and Account Analyst Promoted and sold residential condominium units to potential buyers and investors through presentations, referrals, and property events. Delivered detailed explanations of payment terms, and investment benefits. REFERENCES May Fatimah Natividad Thilina Mundiyansilage Group Station Supervisor Learning and Development Trainer Keolis-Mitsubishi Heavy Industries Rail Management and Operations LLC Keolis-Mitsubishi Heavy Industries Rail Management and Operations LLC Phone: - Phone: - Email : - Email : - CERTIFICATIONS & TRAININGS Safety & Emergency Preparedness Trains Safety Critical and Services Certification – Keolis-MHI First Aider & Fire Warden Certification – Keolis-MHI Basic Fire Safety Protection Training – Serco Dubai Metro Emergency, Degraded & Normal Operations (P&I) – Serco Dubai Metro Incident Management – Serco Dubai Metro Station Safety & Emergency Equipment Operations – Serco Dubai Metro Train & Station Operations Manual Driving Training – Kinki Sharyo & Alstom Trains – Keolis-MHI Basic Rolling Stock Training – Kinki Sharyo & Alstom Trains – Keolis-MHI Integrated Station Equipment (PSD Module 1) – Serco Dubai Metro Operation Control System (OCS) – Serco Dubai Metro Station Familiarisation & Induction (O&M Staff) – Serco Dubai Metro Red Line Extension (RLE) Operations & Equipment – Keolis-MHI Route 2020 Certification – Keolis-MHI Train Evacuations and Emergency Response Customer Experience & Service Excellence TISSE 2021 (ISO 23592) – Service Excellence Certification – Serco ICXS 2019 – International Customer Experience Standard – Keolis-MHI Communication for Customer Service – Serco Dubai Metro Managing Customer Service – Serco Dubai Metro Diversity, Equality & Cross-Cultural Awareness – Serco Dubai Metro Revenue Training – Serco Dubai Metro Safety Critical Communication & Code – Serco Dubai Metro ACHIEVEMENTS Station of the Year Nominee – Jumeirah Golf Estates (2022) Station of the Month – Jumeirah Golf Estates (March 2022) Red Line Extension Launch Team – Dubai Metro (2021) EXPO 2020 Event Staff – Dubai -) Station of the Month – Baniyas Square (May 2020) SOFT SKILLS & CORE COMPETENCIES Safety-First Mindset – Adheres to all safety and emergency protocols. Calm Under Pressure – Stays focused during incidents and degraded operations. Customer-Oriented – Delivers quality service aligned with TISSE & ICXS standards. Critical Thinker – Quickly assesses situations and makes sound decisions. Clear Communicator – Effective in safety-critical and operational communication. Team Player – Works well with station, depot, and control room teams. Quick Learner – Adapts easily to new systems and procedures. Tech-Savvy – Proficient with OCS, PSD operations, and MS Office tools.