- Reply rate:
- 25.0%
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Cebu City, Cebu, Cebu, Philippines
- Experience:
- 8 years
RONNIE P. BELDAD
Unit 5 Judge Reyes St., Kalunasan, Cebu City
Mobile Number: -
Email Address:-
SKILLS
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Effective Communication
Problem-solving
Client Support
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Lead Qualification
Positive Attitude
Phone etiquette
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CRM proficient
Time Management
Adaptability
EXPERIENCE
CENTURY SUPPORT SERVICES
Sep 2023 – March 2024
LIFE BRIDGE MANAGEMENT LLC.
Payment Authorization Specialist / VA
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Process payment authorizations accurately and promptly.
Assist client and creditor calls for approved settlements.
Manually call clients for follow-up on authorizations and callback schedules.
Update and maintain records on CRM of payment authorization and approvals.
Appointment Setter / VA
June 2022 – Aug 2023
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REALPAGE PHILIPPINES INC.
Assist inquiries from prospects, residents, and vendors via inbound and outbound
calls.
Help Leasing Agents with prospect leads, unit availabilities, scheduling tour
appointments, or unit viewing at the property.
Create service requests and schedule maintenance technicians for unit repairs.
Update Property Managers on residents’ account balances and vendor invoices.
Product Support Specialist I
July 2019 – May 2022
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Schedule a preferred meeting and appointment with the Development team.
Maintain client records in the system.
Update client’s profiles with current contact information.
Diagnose and troubleshoot complex technical issues with OneSite software.
Resolve client inquiries through inbound and outbound calls, email, and other
channels.
Screening Operations Support II
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SHORE SOLUTIONS – ACQUIRE BPO
Jan 2019 – March 2019
Liaise with clients to ensure that their screening requirements are met.
Escalate and Resolve screening issues and inquiries from clients.
Generate and present reports on RealPage screening operations to management.
Track and monitor compliance with federal, state, and local laws related to the
screening process.
Software Support Specialist
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Troubleshoot and resolve technical issues related to Booking Boss software.
Respond to client's emails and phone calls promptly.
Update customer records in the booking system.
Train clients on how to use the booking software.
Follow up on customer complaints and offer solutions
THE MANANSALA AT ROCKWELL
CORPORATION
Aug 2018 – Dec 2018
Front Office Executive
TELSTRA powered by TELETECH
Nov 2014 – Nov 2017
Customer Service and Sales Consultant
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Greet and welcome guests and tenants.
Answer inquiries via phone calls and emails
Ensure the reception area is kept clean and organized.
Respond to tenant complaints and concerns.
Assist with administrative duties as needed.
Answer incoming customer inquiries in a timely and professional manner.
Sell products and services offered by Telstra.
To meet or exceed sales targets and quotas set by the company.
To keep up to date with the latest products and services offered by Telstra.
Document customer interactions in the customer service database
EDUCATION
April 2014 – June 2014
International School for Culinary Arts and Hotel Management
(Food and Beverage Service with Bartending Program)
June 2008 – March 2010
Cebu Technological University - Moalboal, Cebu
(Associate in Hospitality Management)
June 2004 – March 2008
San Juan High School - Moalboal, Cebu
June 2001 – March 2004
Tunga Elementary School - Moalboal, Cebu
References available upon request…
