Ronnell Retutas

Ronnell Retutas Davao City, Philippines |- |- EXPERIENCE Social Media Manager | Talent Acquisition, Davao City - Independent Contractor November 2023 - Present ● ● ● Boosted applicant engagement by 40% through captivating recruitment posts, engaging posters, and proactive management of social media channels. Improved application process efficiency by 30% by implementing a user-friendly Google Form and QR code system. Enhanced applicant pool quality by 20% through effective filtering based on skills and qualifications. Customer Service Representative, Davao City - VXI Global Solutions June 2023 - November 2023 ● ● ● Achieved a 95% customer satisfaction rate by providing comprehensive assistance across various issues, resulting in positive customer experiences and loyalty. Maintained a 90% first contact resolution rate by offering effective troubleshooting for diverse phone issues, showcasing adept problem-solving skills and technical expertise. Enhanced operational efficiency, boosting retention by 10%, improving ticket resolution by 20%, and cutting handling time by 30%. Administrative Assistant, Davao City - Independent Contractor April 2022 - June 2023 ● ● ● Achieved a 98% accuracy rate in inputting student information, resulting in a comprehensive database of 500 students with up-to-date records. Ensured timely input of survey and research data into Excel, supporting the production of 10 research reports and publications. Developed a library of 20 reusable slide templates, reducing preparation time for future presentations by 40% and ensuring consistency in presentation quality. EDUCATION University of Mindanao, Davao City - Bachelor of Science in Electrical Engineering (2022) ● Maintained a Grade Weighted Average (GWA) of 85% throughout the program. SKILLS Email Management (ConvertKit, Mailchimp) | Project Management (Trello) | Graphic Design (Canva, Photoshop, Figma) | Calendar Management | Lead Generation | Website Management (Wix, WordPress) | CRM Softwares (Zendesk, HubSpot) | Social Media Management (Facebook, Instagram, Discord, TikTok, Reddit) | YouTube Management | Data Entry | Database Management | Content Creation | Research | Talent Acquisition | Customer Relations | Writing