Ronnel Navarro

NAVARRO, RONNEL T. Lot D Blk. 16 Purok 7 Sta. Ines Mabalacat, Pampanga Mobile phone:- E-mail address:-Passport No. EB- ​OBJECTIVE To seek a better job where I can advance my profession and enhance my skills in public communication and interaction as well. WORK EXPERIENCES Customer Service Representative Technisat Computer Services Bldg 01C, Berthaphil I Compound, Jose Abad Santos, Clark Freeport Zone, Pampanga/ #2546-B Pinatubo St. Berthaphil III Clark Freeport Zone, Pampanga August 2015- September 2016 DUTIES and RESPONSIBILITIES Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests Consultant Top Sellers Plus Inc. Unit I and J Office Center 8, Berthaphil III, Clark Freeport Zone, Pampanga Sept 2014 - August 2015 DUTIES and RESPONSIBILITIES Resolves customer complaints via phone, email and live chat. Uses telephones to reach out customers and verify account information. Greets customer warmly and ascertain problem or reason for calling. Cancels or upgrade accounts. Assists with placement of orders, refunds, or exchanges. ESL Teacher Global Standard English Language School Bldg. # 5208 CM Recto Clarkfield, Pampanga July 16, 2013- August 15, 2014 DUTIES and RESPONSIBILITIES Develops a classroom environment conducive to effective learning. Assists students in setting and maintaining standards of classroom behavior Assistant Account Manager/ Front Desk/ Authorized Requestor (HR Staff) Lamar Brothers Construction Company (Lamar Enterprises) Kandahar Airfield (US Military Base) November 27, 2010- May 29, 2011; Dec 02, 2011- March 13, 2013 DUTIES and RESPONSIBILITIES Assists the superior with regards to managerial works. Coordinates with the following: (contracting officers, analyst and specialist) with payments and so other related concerns with contracts. Keep records (credentials, supporting documents, reports, assessment) of employees. Does badge application and ID for employees. Checks employees badge appointments. Handling customer queries and concerns through personal or phone calls. Does marketing over related fields and does upgrade selling. File keeping and paper works. Encoding and computer tasks and extending a harmonious chord to co-employees and clients. Prepares, verifies and processes invoices for customers. Encodes customers’ information details. Maintains updated customers’ files. Maintains listing of billings to customers. Monitors receivables from customers. Makes follow up with past due accounts of customers. Online English Teacher PNI (Mstudy Philippines) Berthaphil V, Clark Freeport Zone, Pampanga, Philippines June 28, 2010 – November 10, 2010 DUTIES and RESPONSIBILITIES Lead students toward the fulfillment of his potential for intellectual, emotional, psychological and social growth. Stimulates maximum learning on the part of the pupils. EDUCATIONAL ATTAINMENT Clark International College of Science and Technology Samsonville Dau, Mabalacat, Pampanga Hotel and Restaurant Management- Philippine Women’s University 2F Casa Amelita Bldg. Burgos St. Poblacion, Tarlac City Professional Caregiver Course April-November 2005 Holy Angel University Sto. Rosario, Angeles City Bachelor of Science in Computer Engineering 2004 Saint Anthony College of Technology San Francisco Mabalacat, Pampanga Secondary 2000 - 2004 AWARDS/ CITATIONS Clark International College of Science and Technology Samsonville Dau, Mabalacat, Pampanga Graduated with Highest Honors (2010) Mimosa Leisure Estate Clark Freeport Fiesta Mimosa 5- Chefs on Parade- 2nd placer Patisserie (2009) Holy Angel University Sto. Rosario, Angeles City Scholarship Grantee- Upper 10% of the Graduating Class 2004 (1st Semester) Saint Anthony College of Technology San Francisco Mabalacat, Pampanga >Editor-in-chief (Horizon- School Magazine/Gazette) >Gloria Macapagal-Arroyo Leadership Awardee (2004) >Vice President- Student Government Body (2004) >Lt.Col.S2 Intelligence Officer- Citizenship Advancement Training (2004) >Topnotcher -,-,-) TRAININGS/ SEMINARS ATTENDED On the Job Training (HRM) DM Residente Inns and Villas, Balibago, Angeles City November 28, 2009- February 13, 2010 Housekeeping Management and Hotel Familiarization Microtel Inn, Baguio City August 23- 24, 2008 Flairtending and Barista Seminar Klub Bossa Bar, Balibago, Angeles City July 30, 2009 On the Job Training (PCG) Tarlac Provincial Hospital, Tarlac City October 3 - 28, 2005 Child Care Optimum Link Training Provider Baguio-Benguet Community Credit Cooperative September 10 - 14, 2005 People with Mental Disorder Mariveles Mental Ward, Mariveles, Bataan August 18, 2005 Autism Management Global Learning Center Baguio Conventional Center, Baguio City June 11, 2005 Defensive Documentation Global Learning Center Tarlac Nat’l High School Auditorium, Tarlac City June 04, 2005 Archdiocesan Youth Day Arayat, Pampanga October 25 - 27, 2003 PERSONAL INFORMATION Date of birth: Civil Status: Nationality : Height : Weight : Religion : September 09, 1987 Single Filipino 5'10” 165 lbs. Roman Catholic REFERENCES Available upon request. I hereby certify that the above information is true and correct to the best of my knowledge and belief.