Ronna Maryl Legaspi

Ronna Legaspi DIGITAL BUSINESS MANAGER ABOUT ME I've consistently excelled in customer and business-focused positions spanning 12 years, cultivating robust customer connections through adept communication, creative issue resolution, and a steadfast dedication to delivering unparalleled service. Proficient in inbound and outbound sales, customer service, email and chat support, project management, virtual assistance, and social media management. Acknowledged for my versatile skill set, ability to adapt, and unwavering commitment to achieving business objectives. SKILLS Social media skill Basic Copywriting and editing skill Customer Service Lead Generation Good communication Email Management EDUCATION -) Bachelor of Science In Nursing UNIVERSITY OFPERPETUAL HELLP CONTACT --San Pedro Laguna, Philippines Project Management Sales and Marketing Research WORK EXPERIENCE Senior Customer Executive AXA PHILIPPINES APRIL 2018- January 2024 Subject Matter Expert (SME)) Handles corporate emails and chat support. Ensure service-related documentation is accurate and kept up-to-date. Act as the customers’ main point of contact, by liaising closely with the relevant departments within AXA to ensure that their queries, problems or issues are dealt with appropriately. Develop a working relationship with the relevant support departments e.g. Operations, to ensure they are kept up to date with all issues relating to customers. Facebook moderator and answers queries on FB messenger Sales Virtual Assistant / Lead Generation Manager / Social Media Engagement Manager FINELINE SOLUTIONS LCC MARCH 2021-JULY 2023 Input company and contact information of leads into Customer Relationship Management (CRM) Schedule calls and appointments for sales team. Organize and clean up your existing leads to keep them fresh, and remove duplicate leads. Send out emails or other forms of communication to connect with potential customers. Help manage schedule, and set reminders for follow-ups. Manage Inbox and Comment Section on all social media platforms such as Facebook , IG, and TikTok. Complete administrative tasks, and keep focused on closing deals. Outbound Sales Email Support MARCON ADVISORS MARCH 2023-APRIL 2023 Updating the informal name of the company Drafting personalized opening lines for the email campaigns (1-3 sentences) Updating CEO/Owner contact info WORK EXPERIENCE Social Media Manager / LinkedIn Outreach Manager / Project Manager / Virtual Assistant DIAMOND QUEEN,LLC SEPTEMBER 2021- JANUARY 2023 Ensure customer engagement on all social media platforms, such as Facebook, Instagram, LinkedIn and to build an audience and ensure customers engagement. Project Management Administrative tasks • Active Campaign • Post Content Using Post Planner Lead Generation Manager / Social Media Engagement Specialist IPROFITSOLUTIONS JANUARY 2022- AUGUST 2022 Organic Lead Generation via IG, FB and LinkedIn. Closing sales Community Manager MILLER MEDIA GROUP MARCH 2021-AUGUST 2021 Coordinating and monitoring the community conversations Supporting paying clients to ensure they are getting quick and robust responses to their enquiries Approving pending posts Deleting spammers Policing group rules Lead Generation Specialist CHOICE HEALTH INSURANCE MAY 2019-JUNE 2019 Responsible for evaluating and identifying potential leads, assessing their suitability, and determining their level of interest and readiness to engage with the products or services being offered. WORK EXPERIENCE Customer Relationship and Sales Officer [24]7.AI FEBRUARY 2013-APRIL 2018 Solicits new business, cross-sells and up-sells Sell company's products and services ,home phone, internet (NBN, DSL CABLE ) , mobile internet and mobile phones Reach existing customers & new prospects generated from various marketing sources Processing order made online via Klopp and SOS Evaluate organizational needs, determine suitable technical solutions, and ensure that defined requirements are met. Manage a portfolio of customers and potential customers in CRM Maintaining CRM database of existing & prospective client information Tracks order made by client Comfortable making cold calls and talking to new people Manage a team of 12 people Sales Manager TOP BRASS E-TECH JANUARY 2010-JANUARY 2012 Doing outbound calls to offer prescription drugs to client . Cold calling people using a given phone directory to sell products. Using scripts to provide information about product's features, prices etc. and present their benefits. Responsible for hiring, training and performance management within the team. Coach and support sales team to achieve sales target and build strong relationship in assigned account. Drive sales growth Strategize, implement, and measure the results of new processes to improve sales performance. Achieving growth and hitting sales targets by successfully managing the sales team.