Ronna Liza Dollente

RONNA LIZA U. DOLLENTE VIRTUAL ASSISTANT --131 San Antonio St., Quezon City, Philippines ABOUT ME As a dedicated and detail-oriented professional eager to begin an exciting new journey as a Virtual Assistant. My experience as a receptionist and travel coordinator has gained a versatile skill set, which I am eager to leverage in delivering exceptional customer service and administrative support. With a dedicated commitment to excellence, I am prepared to thrive in a remote work setting, rapidly adapt to new learning opportunities and tackle challenges with determination. My goal is to contribute significantly to a dynamic team, ensuring that each task is executed with utmost efficiency and precision. EXPERIENCE 2020 - 2022 Quezon City - PH PURPLE AND PINK BLOSSOM SPA        2014 – 2018 Paranaque - PH Managed front desk and provided detailed information about services, packages and promotions Successfully demonstrated strong multitasking abilities while managing numerous task simultaneously, under tight guidelines Scheduled and coordinated appointments, optimizing client flow and improving overall booking efficiency by 20% Provided customer and administrative support by answering the phone, replying to emails, filing and photocopying documents Facilitated excellent customer service by addressing inquiries, handling complaints and resolving issues in professional manner that resulted in 80% clients satisfaction Maintained an organized and clean reception area at all times and stocked with necessary supplies Processed daily financial transactions, maintaining accurate records and contributing to a 10% reduction in billing discrepancies HANA TOUR        Coordinated over 50 domestic travel itineraries annually, ensuring compliance with company policies and budget constraints Managed comprehensive travel arrangements, including flights, hotels and cars based on cost and time of travel, enhancing customers experience and satisfaction by 25% Spearheaded a customer service initiative to improve travel booking efficiency, reducing client wait times by 10% Identified and resolved major travel related issues and customers dissatisfaction by implementing improvements Developed cost-effective itineraries to maximize budget efficiency while meeting customer needs Provided travel advice an d information to guests and develop strong relationship with clients resulting in repeat business and referrals Ensured compliance with travel policy guidelines and procedures EDUCATION 2011 - 2013 Manila - PH - Manila - PH EXPERTISE        Data Entry Appointment Scheduling Front Desk Operation Microsoft Office Suite (Word, Excel, Outlook) Google Workspace (Gmail, Calendar, Drive, Meet) Basic Canva Knowledge Travel Planning UNIVERSIDAD DE MANILA Bachelor of Science in Psychology (UNDERGRADUATE) FELIPE G. CALDERON INTEGRATED HIGH SCHOOL High School Diploma SKILLS SUMMARY        Customer Service Skills Organizational Skills Communication Skills Computer Literacy Time Management Adaptability Management Skills (Phone, Email, Calendar 85% 95% 95% 80% 85% 85% 75%