Ronjoe Sancha

RONJOE A. SANCHA VIRTUAL ASSISTANT 615 Greenhills, Dita, Cuenca, Batangas +6391 -- CAREER OVERVIEW Dedicated and detail-oriented individual seeking to leverage strong organizational and communication skills as a Virtual Assistant. Eager to contribute to a dynamic team, learn new tasks, and provide efficient remote support to clients. EDUCATION Bachelor of Science in Business Administration Major in Financial Management Catanduanes State Colleges | 2011 SKILLS Basic computer literacy skills Organizational skills Strategic planning and scheduling skills Time-management skills Verbal and written communication skills Tech Savviness REFERENCE Maria Alanteza Gibe Supervisor | iQor Phil - WORK HISTORY Customer Service Specialist RMS Collect Phil., Inc. An iQor Company | June 2018 - July 2023 Addressed customer service inquiries, technical issues, billing and account management in a timely manner Plan recommendation, issue and complaint handling Identifying opportunities to promote additional services or products that align with customers' needs. Customer Service Representative Convergys (now Concentrix) | August 2016 - June 2018 Provide customer service assistance, billing and account services in a timely fashion Up Selling & Cross-Selling Issue and complaint handling Product and service recommendation