Roniel Villanueva Bacalla

RONIEL VILLANUEVA BACALLA Address: Blk 13 Lot 61 Ridgepoint Subdivision Brgy. Prinza Teresa Rizal Phone number: - | Email:- WORK EXPERIENCE Concentrix Bridgetowne - Prior Authorization Representative (November 3 2021 - April 30 2025) • Reduce errors in documentation by meticulously reviewing medical records and verifying information accuracy. • Assist management in implementing new processes and software systems, increasing overall efficiency within the department. • Analyze medical records and other documents to determine approval of requests for authorization. • Provide prior authorization support for physicians, healthcare providers and patients in accordance with payer guidelines. • Evaluate clinical criteria for approval or denial of services requiring pre-authorization. Teletech Cainta - Collection Associate - (February 2020 - June 2021) • Educate customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances. • Improve customer satisfaction by promptly addressing and resolving collection inquiries and concerns. • Maintain strict confidentiality of sensitive customer information, adhering to company policies and industry regulations regarding data privacy. • Analyze customer financial records to determine appropriate payment plan. Concentrix Ayala G5 - Collection Advisor - (November 2018 - October 2019) •To discuss payment options or arrangements and come to an agreement with the debtor. • Ensuring accurate records of conversations and payments. • Understanding the financial aspects of debt and how to offer repayment solutions. EDUCATIONAL PROFILE TERTIARY • Marikina Polytechnic College | Marikina City | 2013 - 2017 Bachelor in Industrial Technology, Major in Welding and Fabrication Technology SKILLS • Data entry proficiency • HIPAA compliance • Process improvement strategies • Teamwork • Time management • Workflow management • ICD-10 coding • Prescription coordination