RONIE LINGAT
PROFESSIONAL EXPERIENCE
Care Coordinator (Remote)
Pacific Crest Orthopedics – San Francisco, CA
June 2023 – Present
Scheduled and managed patient appointments, follow-ups, and
cancellations using EHR and calendar tools.
Verified insurance eligibility, maintained patient records, and
coordinated with providers.
Handled email, SMS, and phone communication to provide
efficient patient support.
Professional Summary
Reliable and tech-savvy Virtual
Assistant with over 3 years of
experience in customer service,
healthcare coordination, and
administrative support. Skilled in
calendar and email management,
appointment scheduling, insurance
verification, and CRM tools. Known
for neutral, professional
communication and the ability to
work independently in fast-paced
environments. Seeking to bring
strong organizational and
Healthcare Advocate – Service & Sales
Optum Global Solutions – Alabang, Muntinlupa
August 2022 – May 2023
Assisted members with healthcare plan inquiries, billing, and
claims status updates.
Promoted additional benefits such as dental, vision, and
prescription plans.
Ensured excellent service through active listening and clear,
neutral communication.
Customer Service Representative
Alorica Philippines – Pasay City, Metro Manila
June 2019 – May 2021
Handled high-volume inbound calls related to Comdata card
and check issues, including balance inquiries, fraud reports,
replacements, and transaction disputes.
Resolved gift card concerns such as expired, non-functional, or
lost cards while ensuring timely and accurate support.
Delivered excellent customer service by maintaining
professionalism, clarity, and empathy in every interaction.
EDUCATION
communication skills to support
clients remotely.
PERSONAL DATA
AGE: 25 Years Old
DATE OF BIRTH: April 17, 2000
PLACE OF BIRTH: PASAY CITY PH
Cavite State University- Imus Cavite
Course: Bachelor of Science in Business Management - Major in
Operation Management
APEC Schools Dasmarinas
Strand: Accountancy Business Management
Senior High School Diploma
CORE SKILLS
CITIZENSHIP: FILIPINO
GET IN TOUCH WITH ME
Email:-Home Address: B8 L31 Pacifictown
Ph1 Conchu Trece Martires Cavite
Virtual Assistance & Admin
CRM: Zendesk
Support
Google Workspace (Docs, Sheets,
Calendar & Email Management
Drive)
Appointment Scheduling
Canva & Basic Video Editing
Insurance Verification
Excellent Verbal & Written
EHR Tools (DrChrono)
Communication
Fast Learner | Time Management |
Multitasking
